Useless for physical SIM
Since announcement of sunset of physical SIM cards Knowroaming app cannot let you access your account and you cannot access online through a browser. Considering they are going to delete all existing credit after sept 1st unless you reload it will expire again in 9 months after the last reload date available on sept 9th. Which you cannot access your account to reload anyway. They also won’t move any credits over to an eSIM. This is a big scam.eSIM
Very complicated. Wish to have face recognitionDeveloper Response
Hi, we’re sorry to hear you found the process complicated. We appreciate your feedback and understand how convenient face recognition can be. While we don’t have it yet, we’ve noted your suggestion for future improvements. In the meantime, our 24/7 customer support team is always available to assist you with any difficulties. Don’t hesitate to reach out, they’re here to help.Poorly
I can’t log in with older accountsDeveloper Response
Hi Ben, we understand how frustrating it can be not to log in with your older account. As part of our efforts to improve your experience, we’ve transitioned to an eSIM-only service, which requires creating a new account on our updated app or website. If you run into any issues, our support team is available 24/7 and ready to guide you through the process. We're here to help!