This app this to be fixed
I’m writing to express my frustration with the recurring issues in your app. Last month, I was prompted to update the app, and after doing so, I could no longer log in. Despite resetting my password, I kept receiving an “invalid credentials” error. It took a month for this issue to be resolved, and during that time, my payment was not processed.
To make matters worse, I later received an email from the billing department stating that I would incur a penalty for late payment, even though the delay was caused by the app’s malfunction.
Now, I need to make another payment, but the app is asking me to update again. I am extremely concerned that this update will result in the same login issues as before. It is frustrating to deal with these problems, especially since communicating with your IT and billing departments is difficult due to the time difference between the US and the Philippines.
I urge your team to address these ongoing issues and improve the app’s reliability. This situation has been an unnecessary hassle, and it’s disappointing to see such inefficiency. I’m forced to update the app once more, and I sincerely hope I won’t encounter the same problem again.
To make matters worse, I later received an email from the billing department stating that I would incur a penalty for late payment, even though the delay was caused by the app’s malfunction.
Now, I need to make another payment, but the app is asking me to update again. I am extremely concerned that this update will result in the same login issues as before. It is frustrating to deal with these problems, especially since communicating with your IT and billing departments is difficult due to the time difference between the US and the Philippines.
I urge your team to address these ongoing issues and improve the app’s reliability. This situation has been an unnecessary hassle, and it’s disappointing to see such inefficiency. I’m forced to update the app once more, and I sincerely hope I won’t encounter the same problem again.
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