Leave a Review Braun Skin i·expert IPL
Dont!!
Crazy app! A device that doesn't work! Customer service that doesn't know how to help! Terrible and terrible! Money in the trashDevice allows to log in, but doesn’t pair
Hi guys, leaving feedback and reporting problem here as support is never answering on the line provided. Still Iphone 14 promax (ipl skin i-expert device), now after your updated version, it log ins, but it is stuck at pairing device. When you click Pair it says Oops your device had trouble pairing and suggests to go through the whole cycle again, which I tried several times (switching off and on both devices etc), but no success.Show lessDeveloper Response
We're very sorry to hear you're experiencing this with the app. If you haven't yet, please try deleting the app and re-downloading, and also ensure you have Bluetooth enabled on your phone. If the issue persists, please reach out to us at (800) 272-8611 so that we can learn more and work through this with you. Additionally, in case you're unaware, the app is not required for the basic functionality of the device. You can still use the device manually according to the instructions provided in the user manual, even without using the app. Thank you, and we look forward to hearing from you.Not works
I can't log inDeveloper Response
We're sorry to hear you're having trouble with the app. We'd like to learn more and help troubleshoot this with you. When you have a moment, please give us a call at (800) 272-8611.