Thought this was a good idea, particularly as there are 3 phones, two tablets and two laptops in the house. So subscribed to the 15 device option. Installed on my phone and configured easily. Time to allocate a licence to my wife’s phone. Installed okay, but then needs to login. But… if she tries to log in, she’s not recognised. If I log into her phone, it gets populated with all the info I’m protecting. That’s bad enough in itself. Add to that of having to log myself into every device and it quickly becomes tedious, unsafe and poor practice. So, to the ee website. Help says to call 150. Contact there has no idea. I have to contact Norton. Sends me a link which just takes me to the support page for Norton products. Nothing specific to ee cyber security. So, search the Norton support site - after switching country to Europe, UK. Nothing. It’s like they’ve never heard of ee. A Google of the issue show other people with the same problem and getting equally as little help. Went into an ee store and their people there were unable to help either. So, even though I subscribed online, I’m not able to cancel the subscription immediately. I unsubscribed anyway but I’m stuck with it until the next bill date. This is really poor from ee. Don’t release a service if you can’t support it. Heck, don’t release a service if you know absolutely nothing about it! £5 wasted, but live and learn. It doesn’t end there though. Considered taking out two x two device subscriptions. But that wouldn’t work either as both phones are on the same contract. So the login issue would still be there. If you only have your own phone and another device in your name, then this is worth considering. Otherwise, avoid. Final point, which isn’t a complaint but a thought. If you use this app to the full, you’re giving all your sensitive data to Norton. What if Norton gets hacked?
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