Sub Par Application
The app routine faults when you try to submit a gym workout, a self reported workout, or a physical activity such as Rec-league sports. Since the more points I have lowers health insurance costs, I want to submit these activities but the application just keeps faulting to a blank screen. Sometimes it fixes itself after 5 or so tries and other times it doesn’t.
Overall, if I wasn’t forced to use this for insurance purposes, there is no way I would use this app. Not really helpful at all.
Update: it’s now requiring proof of gym visit now. A gym visit it worth 10 points. You need 2,500 to get to silver status. You now need a receipt of visit or a photo of you at the gym to get the points through a review process. Just shows it’s not about getting people healthier but putting up barriers to whatever cost savings you can get.Developer Response
Hello @Plissken51 , we would like to apologize any inconveneince you have experienced submitting your activities through the Power of Vitality app. Please know our team is currently investigating. In the meantime, please consider submit your activities through the website at www.powerofvitality.com. You can also email your activities to us at wellness@powerofvitality.com.Had since January 2024…NOT happy!
I have this through my work, so it really stinks that I can’t switch to another. I used to have Humana and Go365, and my employer switched to Aetna. I’ve been able to earn points and get some rewards, but it’s still giving me a hard time. For example (and this has happened A BUNCH OF TIMES!), this week I’ve earned 55 points on the physical activity daily target page. You can earn up to 15 points each day, and this is what shows on that page: M-15, T-15, W-5, Th-5, F-15, S-5, S-5. That adds up to 65. Yet, on the “active rewards weekly target” page, it has stayed at 40 as though it doesn’t want to give me the last five points so I can earn a wheel spin (I only need 45 for that). I have logged out and logged back in and gone to different places and back on the app to see if it’ll pop up, but no such luck. Seriously, don’t have a wheel spin if you’re not gonna give the points to earn it! I’m tired of it. It’s just so annoying! I really miss Humana and Go365!!Developer Response
HI K milkdud, we apologize for any confusion regarding the weekly active reward targets. We would like to clarify that light workouts which are worth 5 points do not count towards your active rewards goal, only standard workouts (10 points) and advanced workouts (15 points) will count. For more information regarding the program, please feel free to email us at Mobile_App_Communication@vitalitygroup.comFilled with issues
This is filled with issues. Rarely does it accurately count steps, or workouts accurately towards your goals. When it does it takes a while to upload points to your account, and I don’t believe it even does that accurately, but it’s so back dated it’s impossible to tell. You earn a few extra points upon meeting goals when you get a spin of the wheel but upon spinning a $5 rewarded it bugged out and booted me out of the app. Upon reopening the app I thankfully had another spin - which I spun $5 again (seems predetermined) so I picked a gift card. Upon trying to add said card to my Apple wallet the app then once again crashed and after checking my wallet and having nothing I tried AGAIN to open the app, only to be asked to sign back in (shouldn’t have to because I’ve prompted it 4-5x in the last few months to NOT challenge me on this device for 180 days!) once I was finally signed in there is no sign of my gift card anywhere and I lost my spin. Cool, thanks.Developer Response
Hey @bwlasiuk, we are really sorry to hear about the issues that you are experiencing with the Vitality app. Please know you can activate automatic background synching by deleting and reinstalling the latest version of the Power of Vitality app. For it to work however, please go into your Profile > Settings > change your login in preferences to 'log in automatically'. This will also help resolve any issues you might be experiencing with the Multi-factor authentication system. Please know we will require further investigation to retrieve any lost spins or gift cards. To start this process, kindly email us at Mobile_App_Communication@vitalitygroup.com.