The app routine faults when you try to submit a gym workout, a self reported workout, or a physical activity such as Rec-league sports. Since the more points I have lowers health insurance costs, I want to submit these activities but the application just keeps faulting to a blank screen. Sometimes it fixes itself after 5 or so tries and other times it doesn’t.
Overall, if I wasn’t forced to use this for insurance purposes, there is no way I would use this app. Not really helpful at all.
Update: it’s now requiring proof of gym visit now. A gym visit it worth 10 points. You need 2,500 to get to silver status. You now need a receipt of visit or a photo of you at the gym to get the points through a review process. Just shows it’s not about getting people healthier but putting up barriers to whatever cost savings you can get.
Developer Response
Hello @Plissken51 , we would like to apologize any inconveneince you have experienced submitting your activities through the Power of Vitality app. Please know our team is currently investigating. In the meantime, please consider submit your activities through the website at www.powerofvitality.com. You can also email your activities to us at wellness@powerofvitality.com.I have this through my work, so it really stinks that I can’t switch to another. I used to have Humana and Go365, and my employer switched to Aetna. I’ve been able to earn points and get some rewards, but it’s still giving me a hard time. For example (and this has happened A BUNCH OF TIMES!), this week I’ve earned 55 points on the physical activity daily target page. You can earn up to 15 points each day, and this is what shows on that page: M-15, T-15, W-5, Th-5, F-15, S-5, S-5. That adds up to 65. Yet, on the “active rewards weekly target” page, it has stayed at 40 as though it doesn’t want to give me the last five points so I can earn a wheel spin (I only need 45 for that). I have logged out and logged back in and gone to different places and back on the app to see if it’ll pop up, but no such luck. Seriously, don’t have a wheel spin if you’re not gonna give the points to earn it! I’m tired of it. It’s just so annoying! I really miss Humana and Go365!!
Developer Response
HI K milkdud, we apologize for any confusion regarding the weekly active reward targets. We would like to clarify that light workouts which are worth 5 points do not count towards your active rewards goal, only standard workouts (10 points) and advanced workouts (15 points) will count. For more information regarding the program, please feel free to email us at Mobile_App_Communication@vitalitygroup.comThis is filled with issues. Rarely does it accurately count steps, or workouts accurately towards your goals. When it does it takes a while to upload points to your account, and I don’t believe it even does that accurately, but it’s so back dated it’s impossible to tell. You earn a few extra points upon meeting goals when you get a spin of the wheel but upon spinning a $5 rewarded it bugged out and booted me out of the app. Upon reopening the app I thankfully had another spin - which I spun $5 again (seems predetermined) so I picked a gift card. Upon trying to add said card to my Apple wallet the app then once again crashed and after checking my wallet and having nothing I tried AGAIN to open the app, only to be asked to sign back in (shouldn’t have to because I’ve prompted it 4-5x in the last few months to NOT challenge me on this device for 180 days!) once I was finally signed in there is no sign of my gift card anywhere and I lost my spin. Cool, thanks.
Developer Response
Hey @bwlasiuk, we are really sorry to hear about the issues that you are experiencing with the Vitality app. Please know you can activate automatic background synching by deleting and reinstalling the latest version of the Power of Vitality app. For it to work however, please go into your Profile > Settings > change your login in preferences to 'log in automatically'. This will also help resolve any issues you might be experiencing with the Multi-factor authentication system. Please know we will require further investigation to retrieve any lost spins or gift cards. To start this process, kindly email us at Mobile_App_Communication@vitalitygroup.com.UPDATE: the devs DID get the login working for me, and so that is fixed. I think this is still generally a bad service that doesn’t work very well and has numerous structural flaws, but those are more about Vitality than the app, I think. So I *will* give credit to the devs for addressing this issue for me!
ORIGINAL REVIEW: Constant logins and verifications (even if you check all needed boxes), not logging challenges, graphical issues (doesn’t bother to mark days when you’ve checked in) - add to that all of the other garbage (my favorite is this “your steps only count if you do it in 5k increments, so 9k = 5k!,” but there are numerous other stupid decisions here) that just makes this a poor service compared to my employer’s previous program (Go365), and this is just constant frustration and irritation. But at least they’re making money off of a captive audience, and show no interest in fixing any issues!
Developer Response
Thank you for your feedback! We will keep this in mind as we continue to develop our program features.Constant logins and verifications (even if you check all needed boxes), not logging challenges, graphical issues (doesn’t bother to mark days when you’ve checked in) - add to that all of the other garbage (my favorite is this “your steps only count if you do it in 5k increments, so 9k = 5k!,” but there are numerous other stupid decisions here) that just makes this a poor service compared to my employer’s previous program (Go365), and this is just constant frustration and irritation. But at least they’re making money off of a captive audience, and show no interest in fixing any issues!
Developer Response
Hi @ClydeUmney, thank you for taking the time to leave us a review. To address any login issues, update your OS version and then delete and reinstall the Power of Vitality app. After this, update your login preferences by navigating to Profile > Settings > Login preferences > You can use biometrics/log in automatically. For any other questions or concerns, please email us at Mobile_App_Communication@vitalitygroup.comMy employer switched from Go365 to this app several months ago and I honestly haven’t encountered such a poorly designed app in a VERY long time. It feels like the design was rushed and pushed out to the masses before it had been properly tested and vetted.
It takes forever to get the app to update steps, if you try to log certain activities it just spins forever and never uploads completely, for a while I had to use the desktop website to join challenges as the app wouldn’t allow it, the list goes on...
The app also has extreme limits on awarding points, such as only being able to earn points for steps OR workouts in a single day, not both. For steps, you only earn points in increments of 5,000, so if you walk 9,000 steps, 4,000 of them are ignored. In the weekly workout section, points are only counted if you walk a min of 10,000 steps daily, although the app incorrectly records that as 0 pts for 0-4,999 steps. When I inquired with customer service about this mistake, they were short with me and eventually stopped responding altogether.
All in all, I don’t know why we switched to Vitality, but I really wish me hadn’t. I miss Go365.
Developer Response
Hi @ Devynnleighh, we would like to apologize for any inconveneince you have experienced while using the Power of Vitality app. Please know we are committed to providing a better streamlined experience in our program. If you are experiencing any technical issues in the app, we kindly ask that you delete and reinstall the POV app. For further assistance, please email us at Mobile_App_Communication@vitalitygroup.com.
Regarding the points limit on physical activity, this was put in placed to encourage other areas of wellness outside of just physical activity. Please know we value your feedback as we continue to develop our program features. The app works well for what it is intended to do. I haven’t had login troubles like others have with the Face ID enabled. It’s a clean UI and nice design that is pretty responsive. Content is easy enough to find once you get used to knowing where to look.
A few things I noticed is that the UI doesn’t tell you when there are problems with the inputs. I found out the register account fails because I had an underscore in the password. No message, just blocked me from continuing. I noticed the same thing with other input fields. No explanation why; just a red underline or the button is disabled.
I don’t understand some of the point values as well; why is walking only worth a small number of points but watching webinars or reading articles worth a lot more?
Developer Response
Hi @bmnetdevguy and thank you for your feedback. Please know we are dedicated to offering a program that is easy to use and motivates members on their wellness journey. Please know we are always looking for ways to improve our program and your feedback is valuable to us as we continue to develop our program features. To address any questions about the points maximum for physical activity, please know you can reach us via email at Mobile_App_Communication@vitalitygroup.comTo start, takes multiple attempts and second verification to log in, even when you check the “keep me logged in for 180 days.”
Point system is demotivating. Why try? You can only get a max of 15 activity points each day. Walking 15,000 steps nets the same as doing a triathlon. I’m finding using other apps for motivation, such as Garmin. My old company used Go365 and there were no activity point caps.
Document upload never works either. I’ve been trying to submit my dental cleaning exam work for a month now, and the upload screen just spins. I’ve tried and restarted on weekdays or during the night to avoid high usage times for the app but that screen is obviously broken.
Go365 was just better all around but of course the all mighty dollar reigns, so our company gets what it pays for. Although in the long run, if company insurance prices are leveraged on healthy employees, this app isn’t the one to use.
Do better to enhance the user experience.
Developer Response
Greetings, we would like to first apologize for any technical issues you have run into using the Power of Vitality app. Please email us at Mobile_App_Communication@vitalitygroup.com for further assistance. Additionally, please know that the daily limit in the physical activity category for workouts is to encourage members to explore other areas of the program as well as to accommodate a diverse population of people. We would like to clarify that you can submit your triathlon event under the 'athletic event or sports league' category under Wellbeing.
To address your login issues, please update your iOS version and then delete and reinstall the Power of Vitality app. After doing this, update your login preferences by navigating to Profile > Settings > Login preferences > You can use biometrics/log in automatically. Wish I could give 0 starts. I miss go365. Employer switched from Go365 and loved that app. That app was never as glitchy as this app is constantly and rewarded appropriately. This app is constantly loading and I can’t get my points to be awarded because once you hit submit it never finishes and just spins. It kicks me out or forgets my faceID and I have to log in constantly. It’s silly to only get rewarded for every 5,000 steps but if you walk 7,000 you’ve lost an opportunity for 2 additional points because you didn’t make it to 10,000. You get rewarded more for reading articles than you do for being active. You also only get rewarded for one activity a day which is also stupid. If I walk 10,000 steps but also participate in a work-out class you should be rewarded for both, not for the activity with greater points. The point system is flawed and frustrating. Wish our company would switch to something else next year. Would never recommend.
Developer Response
Hey there! We are sorry to hear the Power of Vitality has not met your expectations. Please know that we sincerely value your feedback and we will keep it in mind as we continue to develop our program features. Additionally, we would like to clarify that we award workouts based on a light, standard and advanced workout threshold. This is to encourage members to boost their activity. The workout max has been put into place to encourage other areas of wellness. If you have any other questions or feedback, please email us at Mobile_App_Communication@vitalitygroup.com.Please for the love of GOD bring back a search box in the app or website. Having to sift through each and every section and still not find what I’m looking for is a massive pain. Where are vitality squares hidden? They say they brought them back but I have clicked on every possible thing I can click on and still cannot find them. Why is there no way to search?!
App is always crashing, unsynching from my health app, not loading. Truly a garbage app that I feel extorted to use by my company to get cheaper healthcare. Just dystopian.
Developer Response
Hi there! We apologize for the inconvenience, but please note that the search bar is no longer available on the current Vitality website. If you are experiencing issues such as app crashes, workout synching problems or you just need some navigation tips, please contact us at Mobile_App_Communication@vitalitygroup.com
Additionally, you can find the Squares game under Rewards > find the fruit, get the loot. Thank you for your understanding!
Plissken51
K milkdud
bwlasiuk
ClydeUmney
Devynnleighh
bmnetdevguy
Kneed4Speed
NeedleQueen
Ndodoskendkskenenenne
