It keeps crashing
UPDATE: Don’t lie. I bought this app and it’s not stable at all. Every time I want to save a high quality picture, it crashes every single time. And you just want me to email you instead of announcing it here so people don’t know what’s going on. Nobody deserves to give anyone money where problems this big are not being addressed. Your app needs an update, and I shouldn’t have purchased a subscription. Period.
UPDATE: I do have room in my device. There’s nothing wrong with my device. It’s an iPad. It’s not a newer version, but it’s not one of the older versions either. developers will always try to blame the customers for their faulty product. You just want me to look like a bad reviewer, but people need to know that there are better options. You are supposed to have a product that does not make any device crash. Period. I am not emailing your support inbox. I canceled my subscription. The best thing for you to do is give me a refund since I am not satisfied with your product and no longer using it.
Response from developer
Thank you for your feedback. We sincerely apologize for any inconvenience you've experienced. Our app is generally very stable, and any rare crashes that occur are due to external libraries, not our core code. Rest assured, we monitor these issues closely and are working to address them. We continuously update the app to improve stability and resolve any problems. If you need assistance with this or any other issue in the app, feel free to contact us at support@artbox.plus. We're here to help and ensure you have the best possible experience. UPDATE: Thank you for your follow-up. Every day, a large number of users save high-quality images without issues, and we’re not seeing any widespread problems in our monitoring systems. It’s possible the issue you’re facing is specific to your device. Do you have enough free space available on your device? Please reach out to us via email at support@artbox.plus or direct message us on Instagram @artboxplus, and we’ll be happy to assist you in resolving this issue.
It keeps crashing
UPDATE: Don’t lie. I bought this app and it’s not stable at all. Every time I want to save a high quality picture, it crashes every single time. And you just want me to email you instead of announcing it here so people don’t know what’s going on. Nobody deserves to give anyone money where problems this big are not being addressed. Your app needs an update, and I shouldn’t have purchased a subscription. Period.
Response from developer
Thank you for your feedback. We sincerely apologize for any inconvenience you've experienced. Our app is generally very stable, and any rare crashes that occur are due to external libraries, not our core code. Rest assured, we monitor these issues closely and are working to address them. We continuously update the app to improve stability and resolve any problems. If you need assistance with this or any other issue in the app, feel free to contact us at support@artbox.plus. We're here to help and ensure you have the best possible experience. UPDATE: Thank you for your follow-up. Every day, a large number of users save high-quality images without issues, and we’re not seeing any widespread problems in our monitoring systems. It’s possible the issue you’re facing is specific to your device. Do you have enough free space available on your device? Please reach out to us via email at support@artbox.plus or direct message us on Instagram @artboxplus, and we’ll be happy to assist you in resolving this issue.
