Not at any price
Response from developer
Hello, We deeply apologize for the negative experience you've had with our service. Your feedback is essential to us, you can contact us at support@madduck.com. We take your concerns seriously and are actively addressing the issues you've raised. We value your satisfaction and want to ensure that you receive the support you deserve. We appreciate your patience and understanding during this time, and we sincerely hope that you'll consider giving our service another chance. Your feedback helps us make important improvements to provide a better experience for all users. Thank you for bringing these issues to our attention, and we apologize once again for any frustration you've experienced. Best regards
Lame
Response from developer
Hello Fbuserzz, We deeply apologize for the negative experience you've had with our service. It's disheartening to hear that you found the options lacking and faced issues with your subscription and customer service. Your feedback is essential to us, and we're truly sorry for any inconvenience caused by the limited options and the trouble you've encountered with your subscription and communication with our customer service team. We were in a transition, so missed some emails. Now you can contact us at support@madduck.com. We take your concerns seriously and are actively addressing the issues you've raised. We're committed to improving the variety of options available to our users and ensuring a smoother experience when it comes to subscription management and customer support. Regarding the subscription charge and lack of response from our customer service team, please know that we are investigating this matter and will take corrective actions. We value your satisfaction and want to ensure that you receive the support you deserve. We appreciate your patience and understanding during this time, and we sincerely hope that you'll consider giving our service another chance. Your feedback helps us make important improvements to provide a better experience for all users. Thank you for bringing these issues to our attention, and we apologize once again for any frustration you've experienced. Best regards
Terrible app
Response from developer
Hello 123#%€£ , We deeply apologize for the negative experience you've had with our service. Your feedback is essential to us, you can contact us at support@madduck.com. We take your concerns seriously and are actively addressing the issues you've raised. We value your satisfaction and want to ensure that you receive the support you deserve. We appreciate your patience and understanding during this time, and we sincerely hope that you'll consider giving our service another chance. Your feedback helps us make important improvements to provide a better experience for all users. Thank you for bringing these issues to our attention, and we apologize once again for any frustration you've experienced. Best regards
No cancellation
Response from developer
Hello WADE688, We're truly sorry for the inconvenience and frustration you've experienced with our subscription system. Please note that all subscription products on App Store are renewed automatically if not cancelled. It's important to us that our users have a seamless and transparent experience, and we apologize for falling short of that standard in your case. We understand your concern about the automatic billing and the lack of a clear cancellation option. This is not the experience we want our users to have, and we're actively working to address these issues and make the subscription management process much smoother and user-friendly. Please rest assured that your feedback has been heard and we're taking the necessary steps to rectify the situation. We're committed to ensuring that our users have full control over their subscriptions and that any billing matters are handled transparently. If you've been auto-billed without intending to subscribe, we recommend reaching out to our customer support team immediately at support@madduck.com. They will assist you in resolving this issue promptly and ensuring that your concerns are addressed. Once again, we apologize for any confusion or frustration this has caused, and we genuinely appreciate your patience as we work to improve our subscription processes. Best regards
Awful- save your money
Response from developer
Hello thatgirl1389, We deeply apologize for the negative experience you've had with our service. It's disheartening to hear that you found the options lacking and faced issues with your subscription and customer service. Your feedback is essential to us, and we're truly sorry for any inconvenience caused by the limited options and the trouble you've encountered with your subscription and communication with our customer service team. We were in a transition, so missed some emails. Now you can contact us at support@madduck.com. We take your concerns seriously and are actively addressing the issues you've raised. We're committed to improving the variety of options available to our users and ensuring a smoother experience when it comes to subscription management and customer support. Regarding the subscription charge and lack of response from our customer service team, please know that we are investigating this matter and will take corrective actions. We value your satisfaction and want to ensure that you receive the support you deserve. We appreciate your patience and understanding during this time, and we sincerely hope that you'll consider giving our service another chance. Your feedback helps us make important improvements to provide a better experience for all users. Thank you for bringing these issues to our attention, and we apologize once again for any frustration you've experienced. Best regards
Waste of Time
Something as basic as orange juice isn’t on their ingredients list.
Response from developer
Hello Caranner10114, We're sorry to hear that you had a frustrating experience with our drink recipe app. Your feedback is important to us, and we sincerely apologize for any inconvenience you faced due to the limitations in our ingredients list. We understand the significance of having a comprehensive range of ingredients available for creating diverse and enjoyable drinks. It's clear that the absence of basic elements like orange juice hindered your ability to fully explore new recipes. We are actively working on expanding our ingredient database to ensure that users like you have access to a wider selection of ingredients for crafting the perfect drinks. Your comments highlight areas for improvement, and we're committed to making the necessary adjustments to enhance our app's usability. We appreciate your patience and understanding, and we hope that you might consider giving our app another try in the future. Your feedback contributes to the evolution of our app into something that aligns better with your needs and expectations. Thank you for taking the time to share your experience, and we're working hard to ensure that your next interaction with our app is more satisfying. Best regards
Useless
Response from developer
Hello Jf26x, We apologize for the disappointment you've experienced with our app. It's disheartening to hear that you found it to be lacking in basic ingredients and recipes. We understand the importance of providing a wide variety of options to our users, and we're sorry that we fell short in this regard. Your feedback is invaluable to us as we work on improving the app's content and functionality. We're actively working to expand our ingredient database and recipe collection to ensure a more comprehensive experience for all users. We truly appreciate your candid review, and we're committed to making the necessary adjustments to enhance your experience with our app. We hope that you might consider giving us another chance in the future to show you the improvements we're making. Thank you for taking the time to share your thoughts with us. Your input helps us become better and serve you more effectively. Best regards,
