Disappointing Experience - Features Don't Work as Advertised
I recently purchased a lifetime account for the Whisper app, excited about its promised features, particularly video transcription capabilities. Unfortunately, my experience has been deeply disappointing.
Pros:
- The concept of the app is promising
- User interface seems clean and intuitive
Cons:
- Approximately 90% of the advertised features do not work as promised
- YouTube video transcription feature is non-functional
- Personal library video transcription also fails to work
- Customer support has been unresponsive to my concerns
After investing in a lifetime account, I was dismayed to find that key features like YouTube video transcription and transcription of videos from my personal library simply don't work. These were major selling points that influenced my decision to purchase.
I've reached out to customer support about these issues and the possibility of a refund, but as of writing this review, I haven't received a satisfactory response.
For potential buyers: I strongly recommend caution before purchasing. The app's actual functionality falls far short of what's advertised. Make sure to thoroughly test all features you're interested in during any trial period before committing to a purchase.
To the Whisper team: Please focus on delivering the features you promise. As it stands, the app feels like a beta version at best, not a polished product worthy of a lifetime investment.
I hope the developers can address these issues promptly. Until then, I cannot recommend this app to others.YashaBalon
Can't Access Support
Can't access support. Paid for subcription - loaded on my Mac. Not showing up on my phone , it is asking for another subscription payment - ?UnhappyWithProductAndCanceling
Useless.
Useless. Cannot import audio files other than voice memo format. Are they kidding, or what?Richard in California
before you can use app it asks these questions to rate it
i dont know how good it is, this dialogue box precedes the opening of the appJC Galt
it's not working
The first one worked. Now it say something went wrongReggieX123
Processing File Disappears
When processing a transciption, the processing instance disappears if a user clicks on a diferent program feature. For example, I start a small audio recording for about 5 minutes while waiting I randomly choose to click on "files" or "import", then the processing stops and app resets to be ready for new recording. The small audio recording is then lost and not able to be retrieved.Tampa$!3
very slow and processes
very slow and processes for 1 1/2 hours with no results. disatisifiedBadgerDoggie
Wouldn't transcribe...
This App forced me to pay $24 for a year before I could test it and it isn't working for me. Now I'm out the money and have this terrible app.Ageshah
I do love this app! But can't restore my purchase.
This would get five stars, in fact at one time I gave it five stars. But right now I can't use recording apps with it I have to record directly from the app. So I can't import anything into it because it won't let me restore my purchase. I had to reinstall it on my phone, and I have tried to uninstall it several times And it doesn't allow me to restore my purchase. So I'm paying for a subscription at the moment that I'm not able to use. I really hope the app developers fix this! Then it would go back to five stars. Thank you.tigrayrocks
Developer Response
Thank you for your review.DO NOT DOWNLOAD THIS
This is simply put a trap. After the first time I used it the next time I went into go use it no matter what I click on it, forces me to the subscription window, with the 10 second delay until it shows the X so that I can close it, but it doesn’t actually let you go past, so every single function in the app is completely disabled now. In other words, it was a short trial and then forces me to pay $50 to continue using it. Total trap against Apple App Store policies. Avoid it.Dave Coder
Developer Response
Thank you for your review.
