I withdraw money from your app since yesterday 10th of September and I haven’t been credit telling me to wait for 24hours after 24 hours and your customer support is not replying my message in the app anymore I need my money 128,000
I don’t think I can regret using this app after many fail and dubious btc apps online .... 1 give you 100 stars..... I recommend y’all to to use it , they are the best
Developer Response
Thank you so much for your kind words! We're thrilled to hear you're enjoying your experience with Monica.ng. Your satisfaction is our top priority, and we're glad to be your chosen platform. Thanks for being a part of our community!I withdraw money from Monica to my bank and I didn’t receive the alert then I went to my bank to use reference number to trail the money and my bank told me that they didn’t get any amount so what’s all these help us talk to your customers care to attend to us in a proper way or you wanna scam our money on else I will spoil your company of care is not taking
Developer Response
Thank you for bringing this to our attention and we sincerely apologize for your experience regarding your transaction. Kindly note that a session ID which is displayed on the Monica.ng is used to track a payment, and not the reference ID number. Kindly contact us from the app, we will resolve what ever issue you may be facing, our app is the absolute best and you can never be scammed. Easy to use , never failed even if it failed they are going to resolve everything and refund you! I love to trade with Monica
Developer Response
It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thank you for your feedback and for loving Monica.ng! The best app never had an issue with them and always putting customers first
Developer Response
It is delightful to hear such positive words and it’s always a pleasure to serve our users.For me i see MONICA as a very smooth and sweet platform, whenever a failed transaction occur they will refund your money instantly even before they notify you of the failed transaction. Now they brought the virtual card that make me fall in love more with the platform. In short im happy and proud of using the App.
Developer Response
Thank you so much for your kind words! We're thrilled to hear you're enjoying your experience with Monica.ng. Your satisfaction is our top priority, and we're glad to be your chosen platform. Thanks for being a part of our community!Talk to your customer care to respond to me and rectify my issues please. This is making me lose my cool. I’m part of the top 50 leaderboard and this is still happening to me. If you don’t rectify my problem I will stop trading with Monica and I will tell the whole world that it’s a scam app. Please make my 150$ to reflect on my app🙏🙏
Developer Response
We sincerely apologize for your experience regarding your transaction. Kindly contact us from the app, we will resolve what ever issue you may be facing, our app is the absolute best and you can never be scammed as our transactions are always safe and reliable. I sent btc of $25 since yesterday and it haven't been credited since and it's been confirmed confirmations yet nothing and the customer services aren't replying me anymore just seeing my messages and saying nothing about it This is a very good scam business and I think the owner of this will soon be jailed or killed
Developer Response
We sincerely apologize for your experience regarding the transaction. Kindly contact us from the app, we will resolve what ever issue you may be facing, our app is the absolute best and you can never be scammed. We’d appreciate that you avoid making any negative comments to the owner of this great platform. We’d be sure to get this rectified. Have been using Monica up to a year now
And nothing never goes wrong unless there is network issue
Developer Response
Thank you for your feedback. We apologize for the inconvenience you faced. We understand the concern when transactions are delayed. The issue was related to a network challenge with the receiving bank, and we're glad it's now resolved. We're committed to ensuring timely transactions and appreciate your understanding and patience in this instance. Please let us know if there's anything else we can assist with.
Warm regards,
The Monica.ng TeamOne of the best crypto exchanges I have ever used,so fast,less fees with fast payment infact i recommended it to so many of my friends now they are happy to also share it with their friends
Developer Response
Thank you so much for your kind words! We're thrilled to hear you're enjoying your experience with Monica.ng. Your satisfaction is our top priority, and we're glad to be your chosen platform. Thanks for being a part of our community!
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