Phishing scam
Response from developer
We appreciate your feedback and want to understand why you left a negative review. Please provide us with more details about what you did not like about our app. The more information you give us, the faster we can find a solution and improve our app. We are always working to make our app as user-friendly and helpful as possible. If you want to leave feedback but prefer not to share details publicly, you can do so by sending us a message through the app. We will review your feedback and take appropriate action.
cancel
Response from developer
Thank you for your feedback. We are sorry to hear about the difficulty you’re experiencing with canceling your subscription. We take all user concerns seriously and are currently looking into this issue. We understand how important it is to have a straightforward way to manage your subscription. We are working on improving this aspect of our app to make it easier for users to cancel their subscriptions if needed. Please be assured that we will take appropriate measures to resolve this issue as soon as possible. In the meantime, if you need immediate assistance, please contact our support team through the app for help. We appreciate your patience and understanding.
Terrible application, doesn’t work properly
Response from developer
Thank you for your feedback. We are very sorry to hear that you have encountered issues while using our app. We value your opinion and want to understand the situation better. It is important to us that our app functions correctly and does not cause any inconvenience to users. Please provide us with more details about the specific problems you have faced. The more information you can give us, the faster we can identify the cause and fix the issue. We never share users' personal data with third parties. All information we collect is used solely to make your experience with the app more convenient. If you have any questions or concerns, please feel free to reach out to us. You can contact our support team through the app.
The review are fake
Response from developer
Thank you for your feedback. We are sorry to hear that you did not have a positive experience with our app. We value your opinion and want to understand your situation better. We take allegations of fake reviews seriously and will investigate all the reviews you mentioned. If it is confirmed that reviews were left dishonestly, we will take appropriate action. Regarding the app's functionality, we regret that you encountered difficulties. Please provide us with more details about the issues you faced. The more information you provide, the faster we can identify the cause and resolve the issue. We are always working to make our app as convenient and useful as possible for users. If you have any questions or suggestions, please do not hesitate to contact us. You can reach out to our support team through the app.
Blocks access
Response from developer
Thank you for your feedback. We are very sorry that you encountered this problem. We value your opinion and want to understand the situation. It is important to us that our app works correctly and does not interfere with your access to your bank services. Please provide us with more details about what exactly happened. The more information you provide us, the faster we can identify and fix the issue. We also apologize for any inconvenience this problem may have caused you. We are working to make our app as reliable and user-friendly as possible. If you have any other questions or suggestions, please feel free to contact us. You can reach our support team through the app.
