The English language has a strong Indian Accent. They will Ask for more money after the subscription. Because you need to buy credits to finish your video. Waste of money.
Developer Response
Thank you for your feedback. We’re sorry to hear you’re not satisfied with the app. With a 1-year Premium plan, you receive 300 seconds of AI dubbing, and the 1-week Premium plan offers 100 seconds, which helps you complete your video projects. We appreciate your comments about the accent and will definitely consider this as we work on future improvements. Thank you for bringing this to our attention. -Team Captions.It’s the worst app you can use because even after you pay for subscription you have to purchase seconds to edit your videos and it’s extra expensive!
Developer Response
Hi! Thank you for your feedback. We’re sorry to hear about your experience using our app. Please note that you can edit your videos without any limitations once you get the Premium license; the only feature with restrictions is AI dubbing and it does require additional purchases. We appreciate your input and will take it into consideration as we continue to improve our app. -Team Captions.I don’t like the fact that I can not say something before I want to start reading the app, I should have more control over that, I should be able to start the teleprompter when I’m ready to share the message not a good investment after playing around in it!!
Developer Response
Hi there! Thank you for your review. Please note that the recording starts only when you initiate it; it does not begin automatically. This is designed to give you control over when you start the teleprompter. We value your feedback and will consider it as we work on improving the app. -Team Captions.The translation overall. Please improve the product before sale. sound like a Mexican movies in dublage
Developer Response
Hi there, Thank you for sharing your feedback with us. We're sorry your experience didn't match your expectations. Please feel free to reach out to support@captionslab.com with any further comments, concerns or suggestions. We would love to make things right with you and hope that you give us another chance. - Captions team.The app works, but it’s translated languages is poor quality. Especially Ukrainian. App simply takes too long to convert source language, then it’s destination language translation is the worst! About 70% of my translation was incorrect. Lots and lots of bugs to work out. Definitely not worth the money.
Developer Response
Hi there, Thank you for sharing your feedback with us. We're sorry your experience didn't match your expectations. Please feel free to reach out to support@captionslab.com with any further comments, concerns or suggestions. We would love to make things right with you and hope that you give us another chance. - Captions team.I was extremely disappointed by the invitation to purchase your app. Why should I buy the product right away without a chance to try a demo version first? This raises doubts about its quality and functionality. Paying for something without knowing how it works is unreasonable and unacceptable.
Developer Response
Hello, thank you for your comment! We strive to create a great product, but unfortunately it is impossible to do it absolutely for free, as the work of our specialists must be rewarded. We hope for your understanding. -Captions teamTried the application like how it worked, ran out of seconds purchased two packages of 1200 seconds each, or total of 2400 seconds, been waiting four days for to be added to my account, unable to use the application. Set requested support to correct issue, still no response from Support. Had to reach out to Apple for a full refund.
Developer Response
Hi there, Oh no! We're very sorry to hear that. Something definitely doesn't sound right here, but thank you for your feedback. Please email us at support@captionsapp.com and we will be happy to help you with this issue. Thank you and stay safe! - Captions team.I paid for more the maximum amount of seconds and the order did not go through so I tried again and now I’ve been charge $60 for credits that are not in my account. The support has not been able to resolve my issue and it looks like I can not get my money back. This is a defective product and I don’t recommend it to anyone.
Developer Response
Hi there, Oh no! We're very sorry to hear that. Something definitely doesn't sound right here, but thank you for your feedback. Please email us at support@captionsapp.com and we will be happy to help you with this issue. Thank you and stay safe! - Captions team.Leaving a review for the first time because I genuinely believe this app is a scam! The ads showed one thing, but the app delivered something else. The English voice translation doesn't sound like me at all; it's out of sync and doesn't match my lips, like some kind of joke 🤣. I bought a subscription right away because they don't even let you test it. Now I regret downloading it at all—$60 down the drain. DON'T waste your money, they scam you!
Developer Response
Hi there, Oh no! We're very sorry to hear that. Something definitely doesn't sound right here, but thank you for your feedback. Please email us at support@captionsapp.com and we will be happy to help you with this issue. Thank you and stay safe! - Captions team.In order to add seconds we purchased additional seconds three times but does not show that we have added seconds therefore not able to continue
Although the money has been taken by them
The app cost $59 to start with
Have added $29 twice and $14 once but without seeing the added seconds
Paid them $59 + another $75 but unable to do additional work
Good dubbing features but poor customer service and interface of purchasing additional seconds
Developer Response
Hi there, Oh no! We're very sorry to hear that. Something definitely doesn't sound right here, but thank you for your feedback. Please email us at support@captionsapp.com and we will be happy to help you with this issue. Thank you and stay safe! - Captions team.
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