You buy something and then you find out you have to endless purchase more time to be able to edit your videos. And it is outrageous to find out you are stuck to an app that doesn’t allow you to cancel your subscription. And if you miss one day in the renew process you have to pay again for the whole year. It is frustrating even to find out that the dubbing and subtitles are unqualified.
Developer Response
Hi there, Thank you for sharing your feedback with us. We're sorry your experience didn't match your expectations. Please feel free to reach out to support@captionsapp.com with any further comments, concerns or suggestions. We would love to make things right with you and hope that you give us another chance. - Captions team.Poor dubbing. I just asked for a refund.
Developer Response
Hi there, Thank you for sharing your feedback with us. We're sorry your experience didn't match your expectations. Please feel free to reach out to support@captionsapp.com with any further comments, concerns or suggestions. We would love to make things right with you and hope that you give us another chance. - Captions team.I was looking for an app that would dub and translate videos with lip synchronization. I came across an ad for this app on Instagram, which showed the same video being spoken in different languages. The ad pretended it had lip synchronization capabilities, but in fact, it doesn’t do that.
Also, because of language variations, the voice-over translation becomes very weird as it has to fit the timing of the original language. Do not waste your money trying it unless lip synchronization and maintaining speech timing are not important to you.
Developer Response
Hello!We understand your disappointment with the app's dubbing and translation features not meeting expectations. It can be frustrating when the voice-over doesn't sync well with the original speech timing. Your feedback is crucial for us to improve the app's functionality. -Captions teamI bought your application because I wanted to translate from Spanish to English. I saw in the commercial that I chose the language. Nowhere do I see how to do it, I feel that what they offer is not what I thought it was because of their promotion. I feel cheated. I would appreciate it if you would please refund the money of the $59 I paid.
Developer Response
Hello!We apologize for the confusion with the translation feature. We understand your disappointment. Please reach out to our support team via the app for assistance with the refund process. Your feedback is valuable to us. -Captions teamThis app doesn’t work like advertised! Don’t waste your money!
Developer Response
Hi there, Oh no! We're very sorry to hear that. Something definitely doesn't sound right here, but thank you for your feedback. Please email us at support@captionsapp.com and we will be happy to help you with this issue. Thank you and stay safe! - Captions team.Don’t waste your money!
Developer Response
Hi there, Thank you for sharing your feedback with us. We're sorry your experience didn't match your expectations. Please feel free to reach out to support@captionsapp.com with any further comments, concerns or suggestions. We would love to make things right with you and hope that you give us another chance. - Captions team.There’s no translation here. It just doesn’t work for me.
Developer Response
Hello!We're truly sorry to hear you're experiencing difficulties with our app. Your feedback is essential in helping us improve. Please reach out to our support team so we can better understand the issues you're facing and work towards a solution together. Your satisfaction is our priority. -Captions teamGood idea but no luck with this app. I Will wait until technology gets better. I was excited to try out but was greatly disappointed.
Developer Response
Hi there, Thank you for sharing your feedback with us. We're sorry your experience didn't match your expectations. Please feel free to reach out to support@captionsapp.com with any further comments, concerns or suggestions. We would love to make things right with you and hope that you give us another chance. - Captions team.Or, I need a tutorial
Developer Response
Hi there, Thank you for sharing your feedback with us. We're sorry your experience didn't match your expectations. Please feel free to reach out to support@captionsapp.com with any further comments, concerns or suggestions. We would love to make things right with you and hope that you give us another chance. - Captions team.I have used a few other app with better results. The translation from Spanish to English is a huge no no. I guess it only translate from English to other languages but if your video is in Spanish it really can't translate. Also the add on FB seems like this app dubbed your voice into other languages not just captioned, that's the reason why I bought it but in reality it doesn't do dubbing. Big failure.
Developer Response
Hello! Thank you for sharing your feedback with us. We’re genuinely sorry to hear that the translation results did not meet your expectations and for any confusion caused by the Facebook ads. We understand how important accurate translation and dubbing are, and we are actively working on enhancing our dubbing and translation features. -Team Captions.
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