Abysmal
Of course, the NFC payment terminals are broken so you have to use this app. Wow, it is so bad. Huge onboarding process asking for your name, address, email, verify email, add a card to account, scan charger, configure car, awful. Just have a seamless app with Apple Pay if there must be an app at all. Hey, better yet, just fix your card readers!
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No customer service!!!
Saw EVPower chargers and decided to see how much they cost. The charger would not give the price and just wanted a credit card or download the app. I downloaded the app and the app would not give out prices or infrastructure without registering. I filled out the form with my PII. The app still wouldn’t allow me to login without activating the account via an email they sent. Went to the email, clicked the link and it took me to the internet. Unfortunately, it gave me a 502 Bad Gateway error (Common error). Thus, I cleared my cache, and tried different sites to make sure it was not me (no go).
With that, I looked up their website to call their customer support. When I called I got a rep and I explain that there is an internet issue and you are sending a bad gateway message. He instantly told me to delete the app and try again in 30 minutes (he should have just told me to unplug the VCR and back in). Clearly the rep was not listening, know what he was doing and/or care about what he said. Asked to escalate and was refused. He said that he could get someone to call back in 7 hours (which would make past 9pm MT). He would not get anyone on. I even asked to speak to someone else to see if I could get somewhere was refused after more he ultimately hung up on me.
I called back got him again, he then told me they have no one because it was 2am where they are at (2pm MT) (interesting that they do not have supervisors during peak times of where their product is at). Again he hung up on me.
I called back again and this time got someone different. This person also would not escalate but told me that the supervisor was on lunch and would call me back in 1 hour. I explained I cannot take calls from people who are not on my contact list (they are auto rejected), so I would need to call back. I asked if he could message his team to let me know I was calling back and to just escalate the call he agreed.
Called back in 1 hour and got a third person. That person was not advised that I was calling and again could not escalate the call. At this point nothing said could be believed due to the previous calls.
I am moving on at this point.
If their representatives do not understand what to do with a 502 bad gateway error, do not know how to de-escalate properly, and not have escalation points available during peak times if the day of the product, it is not worth the stress or my belief the will keep my PII secure.
If they have to hide their prices. Not worth it.
With that, I looked up their website to call their customer support. When I called I got a rep and I explain that there is an internet issue and you are sending a bad gateway message. He instantly told me to delete the app and try again in 30 minutes (he should have just told me to unplug the VCR and back in). Clearly the rep was not listening, know what he was doing and/or care about what he said. Asked to escalate and was refused. He said that he could get someone to call back in 7 hours (which would make past 9pm MT). He would not get anyone on. I even asked to speak to someone else to see if I could get somewhere was refused after more he ultimately hung up on me.
I called back got him again, he then told me they have no one because it was 2am where they are at (2pm MT) (interesting that they do not have supervisors during peak times of where their product is at). Again he hung up on me.
I called back again and this time got someone different. This person also would not escalate but told me that the supervisor was on lunch and would call me back in 1 hour. I explained I cannot take calls from people who are not on my contact list (they are auto rejected), so I would need to call back. I asked if he could message his team to let me know I was calling back and to just escalate the call he agreed.
Called back in 1 hour and got a third person. That person was not advised that I was calling and again could not escalate the call. At this point nothing said could be believed due to the previous calls.
I am moving on at this point.
If their representatives do not understand what to do with a 502 bad gateway error, do not know how to de-escalate properly, and not have escalation points available during peak times if the day of the product, it is not worth the stress or my belief the will keep my PII secure.
If they have to hide their prices. Not worth it.
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Lost me at registration
The registration process is awful. Takes so long and so many steps. Like going back to 2010.
All around bad
The app itself doesn’t work. Signing up requires you to give up tons of info and doesn’t use Apple Pay. Avoid using this app if you can.
Absolutely terrible.
The signup and onboarding process in this app is terrible, so much so that I completely abandoned the process and drove to another (slower) charger from a different company. Why can’t I just log in as a guest and use Apple Pay? So much unnecessary friction.
App works 1/5 times.
I’m usually not able to get the app to work. An EV car can usually access the charger without the app, by using a credit card. Given how poorly this app works, and the workaround, I’m not clear what the point of this app is.
