Call ahead with the app
Sometimes orders get blocked. DoorDash, etc use the same system.
It’s no fun to arrive at the target time and have to wait 40 minutes for your pick up. Call ahead.
It’s no fun to arrive at the target time and have to wait 40 minutes for your pick up. Call ahead.
Amazing Service
for how busy a server can get he took care of me and my family with no problem. Maybe you could’ve filled my water up a couple more times but whatever, this is at the aurora location. He still did an awesome job and the food was great. Delicious, of course I’m coming back.
Almost Useless
Very few things on this app work.
Great pizza and rotating beer
Great place to get different beers and pizza. Wings and nachos are also great options
I love the OC but……
I love the OC but….ok it has nothing to do with the app the app is fine. Whatever. I gave it a three star because of the ownership of the stores. I miss getting the shirts like we used to. For one now when you go do a mini tour you don’t get the shirt till after the holiday is over so you can’t wear it till the following year. Plus the quality of the shirts are trash from the old ownership. As I write this review it’s the beginning of football season but there is no mini tour. WTH! I get you have extra shirts after the mini tour but there needs to be a happy medium. I come to Old Chicago because of the staff the atmosphere and the perks. But company that took this place over took part of that away. Do better owners of OC!
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Hungry
Why send notifications of discounts that aren’t usable at our local franchised restaurant… ugh!
Missing items
Food was fine, however they forgot to include the sauces for both our meals and sides. Pretty disappointed.
The app or the restaurant?
This is obviously asking for a review for the application, however the app is decent. Nothing fancy, it works. The rewards system could be better.
The restaurant is great every time.
The restaurant is great every time.
Transactions Invalid & Tour Progress Incomplete
We go to Old Chicago often, and we desperately miss the old days when we received a printout of our tour progress. They now tell us to track it in this app, but that’s impossible. It always shows 0/12 for the mini tour items, and the transaction history doesn’t show anything but points, with “Invalid Date.” The “Purchased Beers” section shows beers ordered weeks ago. Seriously, Old Chicago, is this the best you can do? This app is pathetic.
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Disappointed
We have on two different occasions ordered a dessert and was given an excuse as to why they couldn’t make it. No refund was offered we was told they don’t know how to refund us. We ordered today and they messed our drinks up the girl had a fit over it being hateful and punched a mannequin. The man working said sorry she has had a bad day. I understand people have bad days but this a family restaurant that behavior isn’t acceptable. While waiting another 15 minutes for a child’s coke and the sauce they didn’t give us 2 employees asked if we had been waited on when told no they just walked away. In total we waited over 35 minutes and we will not be ordering again. I have gave them enough chances to fix their issues and have been understanding.
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