Good idea, bad execution
User from SC, I’m consistently disappointed with most things about this platform. It’s a great idea for rewards but due to repeated technical difficulties, and poor user experience I’ll be deleting it. Restaurant staff don’t receive the necessary training and information to use this effectively. today I sat at a restaurant for 30 minutes while half the staff and management tried to figure out how to allow me to use points to pay. I don’t blame the staff I blame whoever was in charge of training them (blackbird). I offered them my credit card but they wanted to figure it out for the sake of guest satisfaction. The experience using it was so bad that I don’t even want to bother using my other 80$ in points. I also worked at a restaurant when they first got blackbird and even from the business side it’s extremely annoying to use and very inefficient. If you like free stuff and a headache then this is definitely for you. Hope they figure out how to make it better
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