Evie Charging

September 13, 2024

Evie Charging App: Enhanced Invalid Session Management We are introducing a comprehensive update to how the Evie Charging App handles and manages invalid charging sessions, aimed at improving user experience during session failures. Key Features: - Categorization of Invalid Sessions We’ve introduced a system that identifies and categorizes different types of invalid session scenarios. Whether it’s due to connection issues, power delivery failure, or communication errors between the charger and the vehicle, the app can now detect and handle these errors more effectively. - Tailored User Messaging For each invalid session category, users will be presented with clear, helpful error messages. These messages include preventive guidance and tips to resolve the issue, making it easier for drivers to troubleshoot and continue their charging journey without frustration. - Preventive Measures and Guidance When a session fails, users will be provided with specific suggestions, such as checking their plug connection or moving to another charger if the issue persists. These notifications appear directly within the app, helping prevent recurring errors. - Contextual Help for Failed Sessions If a session fails, the app will guide the user back to the payment method view and offer a “Read Tips” option. This directs them to a help screen tailored to the specific error, providing troubleshooting options and helping ensure a smooth experience. This update streamlines session error handling, reduces user frustration, and ensures that the app guides users with relevant information during failures. Download the latest version to benefit from these improvements!

August 8, 2024

Evie Charging App 4.0.1: What's New Introducing Autocharge: Revolutionise Your Charging Experience We are excited to unveil the new Autocharge feature, designed to make your EV charging journey more convenient and efficient than ever before. Key Autocharge Features: Activate Autocharge: Experience hassle-free charging by activating Autocharge, allowing you to simply plug in and start charging. Edit Autocharge Settings: Update your Autocharge preferences at any time to suit your needs. Pause and Resume Autocharge: Flexibility to pause and resume Autocharge as needed. Remove Autocharge: Easily remove Autocharge if you no longer wish to use the feature. Map Enhancements: View Incompatible Autocharge Chargers: Incompatible chargers are clearly marked on the map, half sheet, full sheet, and payment page. Site Notices for Incompatibility: Notifications on the payment page and half sheet if a selected plug is incompatible with Autocharge. Map Icons: Icons indicate sites with incompatible chargers when Autocharge is active. Onboarding Enhancements: Autocharge Setup: New onboarding flow includes steps to set up Autocharge, ensuring a smooth start for new users. Contextual Help: Additional information available through contextual help links during onboarding. Vehicle Management: Improved vehicle search and addition process with support for the most popular brands. Filter for Autocharge Compatible Chargers: Map Filters: Toggle filters to display only Autocharge-compatible chargers on the map, improving search and navigation. Filter Tally: Filter tally shown on the map view to keep track of applied filters. Busy Times Graphs: High-Utilization Sites: Added additional busy times graphs to the site details tab for better planning and convenience. Experience the future of EV charging with Evie Charging App 4.0.0. Download the update now and enjoy seamless, efficient charging with Autocharge!

July 26, 2024

Evie Charging App 4.0.0: What's New Introducing Autocharge: Revolutionise Your Charging Experience We are excited to unveil the new Autocharge feature, designed to make your EV charging journey more convenient and efficient than ever before. Key Autocharge Features: Activate Autocharge: Experience hassle-free charging by activating Autocharge, allowing you to simply plug in and start charging. Edit Autocharge Settings: Update your Autocharge preferences at any time to suit your needs. Pause and Resume Autocharge: Flexibility to pause and resume Autocharge as needed. Remove Autocharge: Easily remove Autocharge if you no longer wish to use the feature. Map Enhancements: View Incompatible Autocharge Chargers: Incompatible chargers are clearly marked on the map, half sheet, full sheet, and payment page. Site Notices for Incompatibility: Notifications on the payment page and half sheet if a selected plug is incompatible with Autocharge. Map Icons: Icons indicate sites with incompatible chargers when Autocharge is active. Onboarding Enhancements: Autocharge Setup: New onboarding flow includes steps to set up Autocharge, ensuring a smooth start for new users. Contextual Help: Additional information available through contextual help links during onboarding. Vehicle Management: Improved vehicle search and addition process with support for the most popular brands. Filter for Autocharge Compatible Chargers: Map Filters: Toggle filters to display only Autocharge-compatible chargers on the map, improving search and navigation. Filter Tally: Filter tally shown on the map view to keep track of applied filters. Busy Times Graphs: High-Utilization Sites: Added additional busy times graphs to the site details tab for better planning and convenience. Experience the future of EV charging with Evie Charging App 4.0.0. Download the update now and enjoy seamless, efficient charging with Autocharge!

July 12, 2024

Evie Charging App 3.9.7: What's New Enhanced Session Start Support: * We've made it easier to understand and fix session start issues. * Clear, simple messages now explain why a session might not start. * Step-by-step guidance helps you resolve problems like poor reception or charger errors. * Specific messages for issues like app-to-charger communication failures, charger rejections, and timeouts are now included. Updated Charging Instructions for Schneider Chargers: * The app now shows the correct "how to charge" instructions for Schneider chargers. * You can easily find AC charging instructions under Help > Quick Tutorials > Start a charge. * Notices about bringing your own AC charging cable are now displayed at AC sites. * Links to detailed AC charging instructions are provided. New App Review Prompt: * We want to hear from you! When you start a charging session, you'll see a prompt asking for your review. * You can rate the app or dismiss the prompt easily. * Your feedback helps us improve the app and boost our app store ratings. Refined Evie Pass Activation: * Activating your Evie Pass is now smoother. * If you don't have a payment method, you'll be prompted to add one before activating your Evie Pass. * You can change your payment method anytime. * Error messages will guide you if your payment method is removed or changed. Additional Improvements: * The snackbar component now includes underlined links for better visibility. * The activation process for Evie Pass now clearly states that the payment method will be used for all associated passes. * Thanks for choosing Evie Charging! We hope you enjoy these improvements and have a seamless charging experience. The Evie Charging Team

July 11, 2024

Evie Charging App 3.9.6: What's New Enhanced Session Start Support: * We've made it easier to understand and fix session start issues. * Clear, simple messages now explain why a session might not start. * Step-by-step guidance helps you resolve problems like poor reception or charger errors. * Specific messages for issues like app-to-charger communication failures, charger rejections, and timeouts are now included. Updated Charging Instructions for Schneider Chargers: * The app now shows the correct "how to charge" instructions for Schneider chargers. * You can easily find AC charging instructions under Help > Quick Tutorials > Start a charge. * Notices about bringing your own AC charging cable are now displayed at AC sites. * Links to detailed AC charging instructions are provided. New App Review Prompt: * We want to hear from you! When you start a charging session, you'll see a prompt asking for your review. * You can rate the app or dismiss the prompt easily. * Your feedback helps us improve the app and boost our app store ratings. Refined Evie Pass Activation: * Activating your Evie Pass is now smoother. * If you don't have a payment method, you'll be prompted to add one before activating your Evie Pass. * You can change your payment method anytime. * Error messages will guide you if your payment method is removed or changed. Additional Improvements: * The snackbar component now includes underlined links for better visibility. * The activation process for Evie Pass now clearly states that the payment method will be used for all associated passes. * Thanks for choosing Evie Charging! We hope you enjoy these improvements and have a seamless charging experience. The Evie Charging Team

June 10, 2024

Welcome to Evie Charging App Version 3.6.1! This update brings important refinements, new features, and enhancements to improve your charging experience: Busy Times Graphs: We’ve updated the Busy Times graphs to include more sites providing useful information about charger availability. Refined Evie Pass Activation: Based on customer feedback, we’ve refined the activation process for the Evie Pass. Updated "How to Charge" Instructions: Updated instructions for using Schneider chargers, ensuring you have the latest guidance for a seamless charging experience. AC Charging Notices: Site Sheet/Half Sheet Notices: When you navigate to an AC site, you’ll see a notice on the half/full sheet indicating that "AC chargers on this site require you to bring your own AC charging cable." AC Plug Selected Notice: When selecting an AC connector, you'll see a notice stating, "This charger requires you to bring your own AC charging cable," with a link to the AC Charging Walkthrough. Improved Charging Walkthroughs: DC Charging Walkthrough: Now includes a link to the AC Charging Walkthrough for comprehensive guidance. AC Charging Walkthrough: Updated with the latest information to ensure you have all the details you need for AC charging. Enhanced Help Section: The Help section now features a “Start a charge (AC)” button linking directly to the updated AC Charging Walkthrough, making it easier to find the information you need. Zendesk Updates: Added "How to charge AC" information to the bottom of relevant Zendesk articles, ensuring you have access to comprehensive support materials. This update is designed to enhance your charging experience by providing clearer instructions, refining the Evie Pass activation process, and improving overall usability. Your feedback is invaluable in helping us make these improvements. Thanks for your continued support of Evie Charging! The Evie Charging Team

May 26, 2024

This patch brings important fixes and updates to enhance your charging experience: Fixes and Enhancements: Half Sheet Interaction: Resolved inconsistencies with half sheet interactions. Now, when you interact with the half sheet, it expands to a full sheet view for a more seamless experience. Updated Walkthroughs: Onboarding Walkthrough: We’ve updated the imagery and flow in the Onboarding Walkthrough to reflect recent changes, ensuring you have the most up-to-date information. How to Charge Walkthrough: Imagery and instructions in the How to Charge walkthrough have been updated to match the latest app design and functionality. Minor Updates: Copy Changes: Made minor copy updates throughout the app for improved clarity and user experience. This update focuses on refining your user experience by fixing interaction inconsistencies and keeping walkthroughs current. Your feedback drives our commitment to continuous improvement. Thanks for your continued support of Evie Charging! The Evie Charging Team

May 24, 2024

Welcome to Evie Charging App Version 3.5.6! This update brings exciting new features, improvements, and essential bug fixes to enhance your charging experience: Redesigned Connector Layout: Navigate charging spots effortlessly with our fresh connector layout design for improved clarity and ease of use. New Features: Locations Near Me: Easily find nearby charging spots with our new "Locations Near Me" feature, now including recently viewed Evie stations. RFID Card Purchase: We’ve enhanced the RFID card purchase process with an associated cost for added convenience. Bug Fixes and Enhancements: Global Alerts on Map: Stay informed with global alerts now displayed on the Map page. Help Screens Default View: Help screens now default to showing articles related to "Charging," making it easier to find relevant support. Text and UI Tweaks: Minor text changes and removal of the grey divide line above Quick Tutorials for a cleaner look. Variable Pricing Fix: Corrected the peak pricing end time on the busy-times tab. This update focuses on providing new functionalities, improving user engagement, and resolving critical issues. Your feedback drives our dedication to delivering an exceptional charging experience. Thanks for your continued support of Evie Charging! The Evie Charging Team

April 26, 2024

Bug fixes and enhancements

March 24, 2024

Added busy times visualiser to more sites on travel routes