Pen has stopped working completely
Hello;
so this pen I have has been with my family and I for like a few years. Unfortunately I went to use yesterday and today I even kept the pen on a charging cord overnight and it has stopped working. I have done everything you have recommended and your website will not let me contact you. I do think it’s a good thing; just a little frustrating when it stops working and we can’t contact you.Sev's lover
Developer Response
Hello, this is NeoLAB Customer Support Team. We apologize for any inconvenience this may have caused. If you are experiencing any issues with our product, please contact us at cs_global@neolab.net. To help us assist you promptly, kindly attach a video demonstrating the issue in your email. Thank you for your cooperation.Latest Version Is Buggy
The current version broke a few features, such as the ability to move pages between pre-existing real-world notebooks as well as the built-in alternative notebook cover collection. It makes it hard to keep my digital notebook library looking nice and have pages show up in the wrong notebook.
There also looks to be a new Neo Studio version available in the App Store (according to version history) which brings the total number of Neo Studio apps to 3, which the original one is being moved to the 2022 version (which is this one) but there’s also a newer one (Neo Studio 2)? I’m just confused at which one I should be using. If Neo Studio 2, that one is not syncing over my notebooks.Námèléss
Developer Response
Hello, this is the NeoLAB Customer Support Team. We apologize for the inconvenience caused by the application. To address the issues you mentioned with moving pages between notebooks, alternative notebook covers, and pages showing up in the wrong notebooks, we kindly ask you to contact us at cs_global@neolab.net and send us screenshots or videos of the issue you are referring to. This will allow us to investigate the problems further and provide you with specific guidelines to resolve them. We understand the confusion regarding the different versions of the Neo Studio app. Here’s a brief clarification: Neo Studio (Original, now 2022 version): This is the legacy version, which some users still prefer. Neo Studio 2: This is the latest version, featuring several new enhancements and functionalities, but it is currently in the test phase. For the best experience at the moment, we recommend using Neo Studio 2022. This version includes reliable features and improvements designed for a seamless experience across your devices. Thank you for your understanding and continued support.Pass code
Keeps asking for pass code. Not sure where to get code.Rich1349
Developer Response
Hello, this is the NeoLAB Customer Support Team. Firstly, we apologize for any inconvenience caused by the challenges you may have encountered with NeoStudio. If you are prompted for a password when connecting the pen to the app, we recommend deliberately entering the wrong password ten times to initiate a pen password reset. Following that, we encourage you to set a password for the pen for the security of its offline data. (Other users may connect the pen and set a password.) If my understanding is insufficient or if you are experiencing issues, please send screenshots or videos to support@neosmartpen.freshdesk.com, and we will respond accordingly. Once again, we deeply apologize for any inconvenience caused. Thank you.
NeoStudio2022
- Versions
- Price History
- Description
- FAQ
Version History of NeoStudio2022
1.04
March 13, 2024
- Bugs and stability improvements
1.03
January 22, 2024
- Bugs and stability improvements
1.02
August 16, 2023
- Bugs and stability improvements
1.01
June 15, 2023
- Added a feature to import handwritten data via Google Drive : The existing [Import Neo Note Data] feature has been changed to [Import Google Drive Data]
More1.00
April 25, 2023
Price History of NeoStudio2022
Description of NeoStudio2022
Due to instability issues caused by the server change of Neostudio, we have re-released the previous version of Neostudio as version 2022.
- Changed server storage.
- Errors occurred on the newly updated cloud server, so we have rolled back to the previous server.
- As a result of the rollback, the mini app function has been excluded.
- Some adjustments have been made to the login screen.
NeoStudio2022: FAQ
Can NeoStudio2022 be used on an iPad?
Yes, NeoStudio2022 can support iPad devices.
Who launched the app?
The NeoStudio2022 app was made by NeoLAB Convergence.
What is the minimum iOS version for the NeoStudio2022 app?
The minimum iOS requirement for the app is 13.0 or higher.
What user rating does NeoStudio2022 have?
The rating of 2.4 out of 5 that NeoStudio2022 has received from users is not great but not terrible either.
What is the category of the NeoStudio2022 app?
Neostudio2022 Relates To The Productivity App Genre.
What NeoStudio2022 application version is the current one?
1.04 is the most recent version of the NeoStudio2022 app.
When was the most recent NeoStudio2022 update made available?
NeoStudio2022 updated its app on September 19, 2024.
Do you know when NeoStudio2022 was first made available?
The release date of the app was May 19, 2023.
What is the recommended age for the NeoStudio2022 app?
This app is rated for ages 4 and up, and contains only family-friendly content.
What languages are available on NeoStudio2022?
The following list of languages is supported by the NeoStudio2022 app: English, French, German and 5 more.
Does Apple Arcade provide access to NeoStudio2022 for its subscribers?
No, NeoStudio2022 is not featured on Apple Arcade.
Can users make in-app purchases in NeoStudio2022?
Unfortunately, users cannot make in-app purchases within NeoStudio2022.
Does NeoStudio2022 provide support for Apple Vision Pro?
No, NeoStudio2022 does not provide support for Apple Vision Pro.
Are users exposed to ads in NeoStudio2022?
No, users are not exposed to ads in NeoStudio2022.
Screenshots of NeoStudio2022
