Leave a Review Neo Notes
Do not buy
Neo smart pen stopped supporting the N2 pen and it no longer works as it won’t connect to the app. Thus it is completely non functional. I contacted the company and they are not offering a free replacement with their updated product, instead you have to pay to ship the old pen and then they give you a discount coupon for either the new M1 or N2. It’s a shady business model, will not be giving them my business any longer!Show lessDeveloper Response
Hi there, thank you for your feedback. We apologize with this inconvenience caused, but we ask for your kind understanding with our policy. Thank you!Google Drive Sync STILL not fixed
I bet I get the same copy/paste response from the developer, if I get a response at all. 3 months and sync is still not working yet they continue to advertise feature and mislead people. Cannot recommend this product. Going back to LivescribeDeveloper Response
Hi there, we are very sorry with this inconvenience while using our product. We have addressed this feedback to our development team and hope this will be fixed in the near future. Thank you!Sync to Google Drive broken!
Since February 2019 the Google Drive sync is broken. Can’t trace it back to a specific app update, but the app says that Google connection is unstable (?) and keeps giving “Error 404”. Please fix it, I absolutely love the pen and the app except I can’t backup and restore!! ThanksDeveloper Response
Hi there, we are very sorry with this inconvenience while using out Neo product. We kindly ask you to reach out to our Neolab support team to further assist you. https://neosmartpen.freshdesk.com/support/tickets/new Our team will be happy to assist you. Thank you!