Leave a Review OneLabel
Rip off
I canceled this subscription before the date I was to be charged. They charged me anyway and the app is absolutely useless in the US.JeannieOh!
Developer Response
Hi JeannieOh!. Thank you for your feedback! Sorry to hear that you’ve faced a problem with a subscription. Please contact us at info@onelabel.app, we will assist you on how to make a refund of this transaction.Doesn’t list ingredients
I wanted to know if it was gluten free as I put in my profile. I tested it by tagging a wheat biscuit and it didn’t tell me not to eat it or that it had gluten in it.Yelp needs to help
Developer Response
Thank you for your feedback! Happy to inform you that we're going to address this rare issue with a dietary preferences in one of the upcoming releases. Stay tuned for the update, and feel free to reach out if you have any more suggestions or questions at info@onelabel.app.Wise
Very helpful to your health choices.MaritessY
Developer Response
Thank you for your feedback!Not Scanning
I’ve tried to scan my products and it just says “Unknown name” and cant rate it because it has no clue about it. It doesnt scan the front only the back with barcode so its not like i can scan the frontA.I. Bot 96428
Confusing
This app is very confusing.Noworlaters
Developer Response
Sorry to hear you found the app confusing! We're always looking to improve. Could you share what specifically was unclear? Reach out to our support team at info@onelabel.app for immediate help. Thanks for your feedback!Subscription charge
I’m pretty frustrated. I just got notification that my card has been charged for a year subscription. I signed up for the week free trial, and in the process was assured I’d receive a notification before my card was charged so I could decide whether or not I wanted to cancel before being charged. Having checked all mailboxes including spam, I was not notified and payment has been taken. Foolish me for relying on that reminder. As for the app itself, the small amount I’ve used it has not been very helpful. I find the rating system confusing and the info no better than EWG’s Healthy Living. Now that I have this app for a year, I’ll keep trying it and if my opinion improves, I’ll change my review, but at this point, no better than Healthy Living which is free.Show lesslivingmybe3tlife
Developer Response
Thank you for your feedback! Happy to inform you that we're going to address this rare issue with a notification reminder in one of the upcoming releases. Meanwhile if you would like to cancel your membership and request a refund feel free to contact us at info@onelabel.app, we will assist you on how to do that.App review
I’ve run across quite a few of our regular items that are not listed on the app. Maybe expand to include more regular grocery store items or even Costco.hpy4
Developer Response
Thank you for your feedback! Expanding the OneLabel product database is our main priority. We're analyzing thousands of new products each week. Stay tuned for the update, and feel free to reach out if you have any more suggestions or questions at info@onelabel.app.Pepcid
Good stuffNavajo slim
Developer Response
Thank you for your feedback!Folgers coffee won’t analyze
Seems like a common product still waiting while analyzing over 9 minutes, why?Yaya Cassidy
Developer Response
Hi Yaya Cassidy! We're very sorry to hear that! We really want to help you, but we need to know your identifier in the app to find the reason for the issue with this particular product. Please contact us from the app (Explore - Help - Contact OneLabel team), and we'll get back to you with more details on your request. Kind regards, OneLabel TeamA FOOD APP THATS ACTUALLY SCIENTIFIC NOT ALARMIST
This is the first food scoring app I’ve used that isn’t completely alarmist and unscientific-ie leveling everything naturally as “good” and what’s publicly popular as “bad”, regardless of the scientific consensus ( see stevia and sucralose)
It also condenses research in easy to read and understand paragraphs instead of quoting scientific jargon
My biggest complaint is lack of inventory, I scanned 17 items in my kitchen with ZERO results before finally giving in and trying out the free trial. As a result It’s basically useless unless you payed and even then it’s more helpful for checking specific ingredients than a particular item.Show lesssuch vbjczgb
Developer Response
Thank you for your feedback! Expanding the OneLabel product database is our main priority. We're analyzing thousands of new products each week. Stay tuned for the update, and feel free to reach out if you have any more suggestions or questions at info@onelabel.app.