This is a great app to have when you travel .
Developer Response
Hi there!
Thank you so much for your kind words and for sharing your positive experience with Text Master! We’re thrilled to hear that our app has been a great companion during your travels. If you ever have any suggestions or need assistance, feel free to reach out. Safe travels and happy texting!
Best wishes,
HallieMy app is treating me like I am trying to scam my clients, and I can’t figure out how to contact customer service to fix the problem. I am a new but legitimate business that cannot afford to have my clients thinking I am out to scam them.
Developer Response
Hi,
We apologize for any inconvenience you’ve experienced and understand the importance of maintaining your business's reputation. The message your clients receive is a standard precaution to ensure the security and privacy of all users, based on the 10 DLC regulation and telecom industry standards in the United States.
To assist you better, please reach out to our customer service team directly at support_textmaster@atlasv.com. We’re here to help resolve this issue promptly and ensure your business communications run smoothly.
Thank you for your understanding and patience.
Best regards,
SamYou pay to have second number that when you use let’s who you call or text know you are using a virtual number app and requires them to confirm or allow the Text App to send the message to them before they are able to receive. If you are hoping to have two numbers or 2nd line for your business this app will not suffice. Delete this App, don’t waste money. Do yourself a favor learn from my mistake, skip this app and go straight to purchasing a 2nd phone with true 2nd phone line.
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Developer Response
Hello,
Thank you for sharing your experience with us. We’re truly sorry to hear that our app didn’t meet your expectations for a business line. The confirmation message your clients receive is part of essential security measures required by US telecom regulations, designed to safeguard user privacy.
We understand how important seamless communication is to you, and we’re here to help make things right. Please feel free to reach out at support_textmaster@atlasv.com for any further assistance or questions.
Best regards,
HallieI haven't even gone live with my business website, or distributed my number in anyway, yet I’m getting 15-20 robo calls or fake calls a day. Now i have to cancel this number and lose the money and find a new number app or get another line. Extremely disappointed!
Developer Response
Hi,
We’re sorry to hear about your experience with unwanted calls. We understand how frustrating this can be, especially when you haven’t distributed your number yet.
Robo calls and fake calls are unfortunately common issues in the telecom industry. We recommend trying the following steps to reduce these unwanted calls:
Do Not Disturb: Enable the “Do Not Disturb” mode during specific hours to prevent calls from coming through.
New Number: Consider obtaining a new number through our app to avoid these unwanted calls.
If these issues persist, please contact our customer service team at support_textmaster@atlasv.com. We’re committed to resolving this for you and ensuring a better experience with our service.
Thank you for your feedback and patience.
Best regards,
SamPaid for a number only to be told that I can’t dial for a phone call as the network is busy. Tried this multiple times throughout the day and using different data. This app is a scam!!
Developer Response
Hi,
We’re truly sorry for the frustration you’re experiencing with making calls. Network issues can be incredibly frustrating, especially when you’ve paid for the service and need it to work.
Please reach out to our support team at support_textmaster@atlasv.com with your account details and a description of the issue. We’ll investigate the problem and do our best to resolve it for you as quickly as possible.
Thank you for bringing this to our attention, and we apologize for any inconvenience this has caused.
Best regards,
The Talk Now TeamApp did not work like intended and could not be used for account verifications. Message them for a new number and never heard back… do not give them your money.
Developer Response
Dear valued customer, Thank you for bringing this issue to our attention. We understand your concern and would like to provide some clarification regarding the use of our virtual number service. It's important to note that not every service supports virtual number verification, especially financial services. Many financial institutions and other security-sensitive services may require a physical phone number for authentication purposes. This is a common industry practice to ensure the security and integrity of their systems. Our virtual numbers, while fully functional for calling and texting, may not be accepted by all services for verification or OTP (One-Time Password) purposes. If you have other questions, please contact our customer support team via support_textmaster@atlasv.com, and we will do our best to assist you further. We value your business and appreciate your understanding. If you have any other questions or concerns, please don't hesitate to reach out to us. Best regards,DavidI’ve put the number assigned on all business logo, cards, etc Only to find out the caller receives a busy signal! Why is there not a simple message to leave a message or send a text? For the price paid, I expected this simple feature. Disappointed. I have several email with responses to my frustration. Clearly, your company understands. The reviews are horrible. You should refund $$$ before you end up with a class action. Angela
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Developer Response
Hi Angela,
We sincerely apologize for the issues you’ve experienced with our service and understand your frustration, especially after investing in business materials with your assigned number.
The busy signal you’ve mentioned is certainly not the experience we aim to provide. Our team is actively working on improving our system, including implementing features such as voicemail and text messaging capabilities.
We take customer feedback seriously and are committed to addressing these issues promptly. Please reach out to our customer service team at support_textmaster@atlasv.com to discuss your specific situation and explore possible solutions, including a potential refund.
We appreciate your patience and understanding as we work to enhance our service.
Best regards,
SamRead the reviews. This app will filter your messages for content and uses a faulty AI system. It will and does delete messages without warning and they are gone. It is a rogue app that monitors and controls your exchanges. Strongly discourage anyone from using. Go get a Google voice line. They are free and work perfectly.
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Developer Response
Dear valued customer, We appreciate your feedback and would like to address your concerns regarding our app's messaging moderation system. Firstly, we want to assure you that our app is indeed a second number service, providing you with an additional phone number for texting and calling. However, like many communication platforms, we have implemented a moderation system to ensure a safe and respectful environment for all our users. The moderation system is run by our carrier partner and utilizes artificial intelligence (AI) to identify and flag potentially inappropriate content. This process is automated and does not involve human staff reviewing your messages. The AI is designed to detect language that may be offensive, harassing, or explicit in nature, and it may occasionally block content that falls into these categories. We want to emphasize that the content of your messages is not disclosed to anyone. The AI moderation system operates on a strict confidentiality basis, and no human staff members have access to your private conversations. The sole purpose of this system is to maintain a safe and friendly environment for all users, not to infringe upon your privacy. We understand that the moderation system may sometimes be overly sensitive, and we apologize for any inconvenience this may have caused. We are continually working on improving the accuracy of our AI to minimize such instances while still maintaining a safe platform for everyone. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We value your business and are committed to providing you with the best possible service. Sincerely, SamI’ve put the number assigned on all business logo, cards, etc Only to find out the caller receives a busy signal! Why is there not a simple message to leave a message or send a text? For the price paid, I expected this simple feature. Disappointed.
I have several email with responses to my frustration. Clearly, your company understands. The reviews are horrible. You should refund $$$ before you end up with a class action. Angela
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One of my reasons for buying is I no longer have my US phone # since I am residing here in the Philippines. I have tried many times to text or use my number for OTP but it never worked. And 12 credits were used just to test my text. I sent “hi” to my iPhone in the Philippines but never received the text. Any solutions please?
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Developer Response
Dear valued customer,
Thank you for bringing this issue to our attention. We understand your concern and would like to provide some clarification regarding the use of our virtual number service.
Firstly, it's important to note that not every service supports virtual number verification, especially financial services. Many financial institutions and other security-sensitive services may require a physical phone number for authentication purposes. This is a common industry practice to ensure the security and integrity of their systems. Our virtual numbers, while fully functional for calling and texting, may not be accepted by all services for verification or OTP (One-Time Password) purposes.
Regarding your text message to your iPhone in the Philippines, please be aware that our app is primarily designed for national calls and texts within the United States and Canada. International texting may experience delays, but rest assured that your message will be delivered eventually. Due to the nature of international messaging and various network factors, it may take some time for your text to reach its destination.
We kindly ask for your patience in this matter. If you have not received the text message after a considerable amount of time, please contact our customer support team via support_textmaster@atlasv.com, and we will do our best to assist you further.
We value your business and appreciate your understanding. If you have any other questions or concerns, please don't hesitate to reach out to us.
Best regards,David
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