This app is not a second number. They actually monitor everything you say and decide whether or not you can text certain things. I was having a conversation and it blocked a joke to my friend because it said it was sexual. Very weird. Apparently your texting is not private as they are checking everything you send. Skip this app. Not worth the money.
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Developer Response
Dear valued customer,
We appreciate your feedback and would like to address your concerns regarding our app's messaging moderation system.
Firstly, we want to assure you that our app is indeed a second number service, providing you with an additional phone number for texting and calling. However, like many communication platforms, we have implemented a moderation system to ensure a safe and respectful environment for all our users.
The moderation system is run by our carrier partner and utilizes artificial intelligence (AI) to identify and flag potentially inappropriate content. This process is automated and does not involve human staff reviewing your messages. The AI is designed to detect language that may be offensive, harassing, or explicit in nature, and it may occasionally block content that falls into these categories.
We want to emphasize that the content of your messages is not disclosed to anyone. The AI moderation system operates on a strict confidentiality basis, and no human staff members have access to your private conversations. The sole purpose of this system is to maintain a safe and friendly environment for all users, not to infringe upon your privacy.
We understand that the moderation system may sometimes be overly sensitive, and we apologize for any inconvenience this may have caused. We are continually working on improving the accuracy of our AI to minimize such instances while still maintaining a safe platform for everyone.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We value your business and are committed to providing you with the best possible service.
Sincerely, SamI’ve put the number assigned on all business logo, cards, etc
Only to find out the caller receives a busy signal! Why is there not a simple message to leave a message or send a text?
For the price paid, I expected this simple feature.
Disappointed.
Angela
Developer Response
Dear valued customer, we were unable to find the situation you reported. Could you please provide further details via email at support_textmaster@atlasv.com? Best regards, DavidI downloaded the app. Did the verification. Got a great number. Waited 24 hours to get verified. Calls were very grainy. Texting does not work. My texts went out but I could not receive incoming texts. I texted the word “dumb” and was suspended for bad language. What?!? I want my money back.
Developer Response
Dear valued customer,
We apologize for the inconvenience you have experienced with our app. We would like to address your concerns and provide some clarification.
Regarding the call quality and texting issues, we strive to offer the best possible service. However, factors such as network connectivity and signal strength may sometimes impact call clarity. If you continue to face problems, please contact our support team via support_textmaster@atlasv.com for assistance in troubleshooting the issue. As for texting, our app is designed for national messaging, but delays may occasionally occur. We are continuously working to improve the reliability and speed of our texting service.
Concerning the suspension due to the use of the word "dumb," we want to explain that our app employs an AI-powered moderation system run by our carrier partner. This system is designed to flag potentially inappropriate content to maintain a safe and respectful environment for all users. The AI may sometimes be overly sensitive, and we apologize for any inconvenience caused. Please be assured that the content of your messages is not disclosed to anyone, as the moderation system operates on a strict confidentiality basis. We are constantly refining our AI to minimize such instances while still ensuring a safe platform for everyone.
Furthermore, it's important to note that not every service supports virtual number verification, especially financial services. Many financial institutions and other security-sensitive services may require a physical phone number for authentication purposes as a common industry practice to ensure the security and integrity of their systems. While our virtual numbers are fully functional for calling and texting, they may not be accepted by all services for verification purposes.
Lastly, regarding your request for a refund, we would like to work with you to resolve the issues you have faced. Please contact our customer support team, and they will be happy to assist you further and discuss your refund request.
We value your business and feedback, as it helps us improve our service. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards, LucyIm not seeing how someone is leaving positive reviews and considering this to be a great application. For starters, you are paying $50+ for a yearly subscription. This is great but then you are censored on who you can talk to and what you can say. Not to mention, you lose at least 4 credits minimum (currency just to communicate) whether the system lets you talk with someone or not. I guess I just made a bad choice. It’s cheaper buying an extra phone from Walmart and getting another service plan AND you actually have privacy. I’m guessing this company is based out of California. I’m canceling.
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Developer Response
Dear Valued Customer,
I understand your frustration with the subscription costs and limitations. We strive to offer premium features at a reasonable price while ensuring value for our users. However, I acknowledge that this balance may not work for everyone's needs and preferences.
Regarding the credits deducted even when conversations don't occur, we have to allocate resources for the AI system to analyze every message for compliance purposes. I understand this may seem unfair, and we appreciate your feedback on this aspect – we will consider adjustments in the future.
Privacy and data safety are top priorities. The AI content moderation assists us in complying with applicable laws and regulations globally, including telecommunication standards like 10DLC and CTIA in the US. These require automated content scanning to prevent abuse and maintain quality connections.
While our subscription model may not suit everyone, the costs factor in operational expenses like carrier fees and this AI-driven moderation system, which is crucial for aligning with industry standards and regulations.
Ultimately, if our app does not meet your needs, I respect your decision to cancel. Thank you for giving us a try. Your feedback is valuable, and I'm happy to pass it along to help us improve.
Wishing you all the best.
Sincerely,
DavidDoesn’t let me push any dial numbers after the call
Developer Response
Dear valued customer, Thank you for providing us with your feedback and you are always welcome to ask for help via support_textmaster@atlasv.com. We apologize for the negative experience you had with our app recently. We are working hard to solved the problem you reported and will fix it in the next version. We appreciate your understanding and would like to assure you that we are working on improving the procedure and overall experience. Hope you have a wonderful day. Sincerely, DavidI got AND PAYED FOR this app to call my bank from Japan and the stupid numbers don’t work to select options on automated calls!
Developer Response
Dear valued customer, Thank you for providing us with your feedback and you are always welcome to ask for help via support_textmaster@atlasv.com. We apologize for the negative experience you had with our app recently. We are working hard to solved the problem you reported and will fix it in the next version. We appreciate your understanding and would like to assure you that we are working on improving the procedure and overall experience. Hope you have a wonderful day. Sincerely, Daviddon’t understand how this has to many 5 star reviews when it doesn’t work this app is literally a scam do not waste your time on this
Developer Response
Dear valued customer, Thank you for providing us with your feedback and you are always welcome to ask for help via support_textmaster@atlasv.com. We apologize for the negative experience you had with our app recently. We would like to explain that due to the 10 DLC regulation in the US, only the registered number can be used to text within the US. Unfortunately, this process may take some time to be completed after purchasing. If you experience any delays or failures, we kindly ask that you try the text service again later. We appreciate your understanding and would like to assure you that we are working on improving the procedure and overall experience. Hope you have a wonderful day. Sincerely, DavidThis a great app for using a second phone number and texting. The help services are great and assist with any problems that may come up. With overseas calls going out of this world it is great to find an app that I can use to save money on overseas phone calls. I recommend this app for anyone who makes overseas and even local calls.
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Developer Response
Hello there! Thank you for showing interest in our product and liking it. We will keep working hard to enhance and improve this app. Hope to deliver a superior experience for you in the future. Have a fantastic day! Best regards, JaneNone of the text messages go through. This app is a waste of money do not get.
Developer Response
Dear valued customer, Thank you for providing us with your feedback and you are always welcome to ask for help via support_textmaster@atlasv.com. We apologize for the negative experience you had with our app recently. We would like to explain that due to the 10 DLC regulation in the US, only the registered number can be used to text within the US. Unfortunately, this process may take some time to be completed after purchasing. If you experience any delays or failures, we kindly ask that you try the text service again later. We appreciate your understanding and would like to assure you that we are working on improving the procedure and overall experience. Hope you have a wonderful day. Sincerely, DavidI am not able to select a phone number
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