Leave a Review Cultural Care
Believe in Cultural Care AU Pair App
It’s a bummer that the app isn’t 100% perfect just yet, but there’s an amazing team working hard on it! I think they made the switch from the website to the app with everyone’s best interest in mind. Transitions can be tricky, but I’m all in for the app and super excited to support the process.Bad UX! Critical information is missing
AuPair health insurance / flight information is missing. LCC information is wrong. Unmatched my current AuPair. They took away credit card payments and forcing ACH Payments. There are no other payment options! AuPairs videos and photos aren’t loading. They say FAIL! There is no keyword search. All past invoices and payments are missing. Keyword search is missing to search through AP Profiles.Show lessDeveloper Response
Thank you for your feedback, and sorry for the inconvenience caused. Like all new technology, we expect to make improvements as we discover bugs and gather feedback from customers like you. Should you have any other feedback or suggestions, please reach out at support@culturalcare.comSecurity?
Apps that contain personally identifiable information including social security numbers, address, phone number, and take ACH payments should have 2 factor identification or at least a login screen. Customer service informed me that there are security concerns in uploading current host family signed documents, yet I’m supposed to trust that my personal information is safe? There is no login screen, app stays logged in all the time with no security. I have to login each time for Old Navy to purchase $100 of clothes, but I don’t have to login to make a $3000 payment on an au pair?Show lessDeveloper Response
We appreciate your patience and feedback on our new app. Thank you for giving our app a try. Like all new technology, we expect to make improvements as we discover bugs and gather feedback from customers like you. Should you have any other feedback or suggestions, please reach out at support@culturalcare.com.