An unrecoverable failure
There’s a raft of obviously fake four and five star reviews here that give us a sense of what the developer was trying to accomplish: an app that removes as much choice as possible from users and feeds them a clumsily pre-filtered set of candidates that they can chat with through the app. Keep your eyes open. You’re looking for someone to live in your home and look after your kids. You need as much reliable, vetted information about them as you can get. This app is designed to thwart that process in the name of … someone’s misbegotten idea of convenience? Look at all of the other options available in this space before paying a non-refundable fee.
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Response from developer
Thank you for your feedback and for trying our new app. As with any new technology, we anticipate that there will be a number of updates to continually improve the tool based on customer feedback and identified bugs. We will be fixing bugs and making improvements continuously over the first few days and weeks, so we ask you to please check back daily. In the meantime, please ensure that you enable automatic updates to the app to ensure you always have the latest version. Please also feel free to reach out to share any suggestions or concerns at support@culturalcare.com
Frustrating app
Whoever owns the product is doing a terrible job and needs to be fired. Literally a glitch in the app all the time. First I was unable to schedule the phone interview with the agency. While dates were available, it kept giving me an error message when I was ready to schedule. The issue was fixed thankfully. The next issue is now trying to schedule a flight for my Au pair. I received a notification/alert I can do so, but when I click the notification, the flight screen info slides over then disappears quickly. So now I can’t book the flight and wait till the devs find out this issue. Who owns the product and dev teams for this? Does no one do any QA before releasing updates? Have a button to report tech issues so your users can help you report bugs!
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Response from developer
Dear Jenny, thank you for your feedback. We are so sorry that you have experienced so many technical challenges and completely understand your frustration. We are working to resolve these as quickly as possible. Please reach out to us to ensure you are able to book your au pair's flight. Moving forward, if you experience another bug or technical issue, please call us at 1800 333 6056 or begin a chat on the support tab of the app and request to speak with a staff member via chat so we can help to resolve any issue as quickly as possible.
Worst App Ever
Whatever executive(s) approved this app should be fired….immediately. Our family has been part of the cultural care program for almost two years…with mostly great experiences. However, we wanted to rematch with our current AP six weeks ago. We we were advised to wait for the new app to launch. We were advised to go forward last Tuesday. We haven’t been able to connect with or chat with any APs bc the app simply doesn’t work. We’ve opened numerous helpdesk tix w/ CC…they keep getting closed without resolution. The rematch specialists are completely overwhelmed. We lose childcare next week with no solutions from CC. Only giving 1 star bc zero isn’t an option.
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Response from developer
We appreciate your review and your willingness to try our app. As with any new technology, some adjustments are needed, and we’re continuously updating the app based on feedback like yours. Enabling automatic updates will ensure you have the most current version. For further assistance or suggestions, we’re available at support@culturalcare.com.
Horrific customer service, even worse version update rollouts
To launch an app without having anyone online to help over the weekend is beyond poor planning.
Update 2: Every app update has resulted in automated disconnections from every Au Pair we are talking to. Looking for our 5th Au Pair and we are looking at other agencies because the search within the app is not working.
Final update: we have had to switch agencies due to non-existent customer support. Auto-disconnected once again with our help case closed as "resolved." Is the company trying to close down? This is one way.
Update 2: Every app update has resulted in automated disconnections from every Au Pair we are talking to. Looking for our 5th Au Pair and we are looking at other agencies because the search within the app is not working.
Final update: we have had to switch agencies due to non-existent customer support. Auto-disconnected once again with our help case closed as "resolved." Is the company trying to close down? This is one way.
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Response from developer
Dear user, we are very sorry for the inconvenience caused to you and your family. We have been open the past few Saturdays and will be open again this weekend. Saturday between 10am-3pm est. our 1800 number will be open to help continue to answer any question and offer additional support.
Filters are way better
I am on my 4th au pair and interviewing and finding an au pair was much easier. Instead of 150 profiles to look through only 11 were suggested to me and honestly all 11 were profiles I loved !! I only ended up interviewing 4 of them but I matched with in a week. I feel the filters are way better at finding the type of au pair you are Looming for, also I am so happy I don’t have to give my WhatsApp number out to these girls anymore. It’s so uncomfortable when you disconnect and they have your WhatsApp number and keep texting you. I like that it’s all don’t through the app and once you disconnect you don’t have to hear from them again. I like the app and happy for the changes.
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Couldn’t be worse
Normally when an app is launched, it’s to increase functionality and provide a better user experience….not so with this change. Without warning, the functionality is non-existent, the user experience is absolutely atrocious, and without backwards compatibility with the website, host families are left with no options, no hope. The rollout of this app was an utter disaster with apparently no amount of thought put into it. Narrowing the searchable fields might seem like a great idea to the developer who Cultural Care paid to create this mess, but it completely destroys any functionality that the former website had. With no ability to actually search by all previously available categories, and no ability to search by Keyword as a way to make up for data quality issues in profiles, this app is completely useless.
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Terrible App
This app is making us want to switch agencies. It is that bad. The new features where you can “chat” via the app is non functional. It kept cutting us off and we had to chat via What’s App anyways. The time it takes to post a response are very delayed in the app as well which makes it very difficult to communicate. They removed the area which notes the au pairs number so it is impossible to communicate otherwise unless they provide you with that information. Not sure why there is not a website anymore but instead we have a app version on a desktop? It’s very difficult and annoying to use. Not to mention it cut off most of our responses and we had to redo our profile. As a second time family in search of a new au pair this is making the process very time consuming, annoying and stressful. Au pairs that have matched already with families still show up on the app.. or have already hit their chat limit. Just absolutely terrible. This should have been beta tested prior to being released.
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Want to give zero stars
This app is an atrocity. I have been a custom Cultural Care for eight years and paid tens of thousands of dollars to the company. I can stay unequivocally that this is an appalling change of direction. Cultural Care is forcing host families to use an app to choose au pairs. For a host family to choose an au pair is not equivalent to ordering takeout, which is what apps are designed to do. When I choose an au pair, I want to see substantial information that lets me understand the personality and preferences of the au pair, and for her to be able to understand those of my family. Disability has been destroyed by an obsession with moving to an app.
On top of all this, their website from a desktop computer is effectively using an app as well, removing any ability for their customer to find work to this dreadful and forced cheapening of the entire experience.
The app should just be deleted.
On top of all this, their website from a desktop computer is effectively using an app as well, removing any ability for their customer to find work to this dreadful and forced cheapening of the entire experience.
The app should just be deleted.
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0 out of 5 Stars
If you thought the Microsoft / CrowdStrike IT outage was bad, wait until you see the new CC app. All of the basic functionality that you would expect (and which existed on the former website) -- the ability to filter data, basic keyword searching, being able to sort -- is totally absent, and CC has no response as to when (if ever?) this basic functionality will be introduced.
As frustrating as it was to have to re-enter all our family profile data which was summarily deleted due to app character limits, I did that in the hope we would still be able to match. But after chatting with an extension AP, the app “automatically disconnected” us because the AP changed a preference that meant we were “no longer compatible.” Despite opening support ticket and reaching out to our matching specialist, CC couldn’t do anything to fix it, even though the AP did not want to disconnect from our family. Just one headache after another, and absolutely zero customer service support from CC.
As a long-time host family who was in the middle of searching, this stupid app has been totally disruptive to my search process, and CC has been totally unresponsive to issues. I would give this 0 out of 5 stars if possible. We will be switching agencies as a result.
As frustrating as it was to have to re-enter all our family profile data which was summarily deleted due to app character limits, I did that in the hope we would still be able to match. But after chatting with an extension AP, the app “automatically disconnected” us because the AP changed a preference that meant we were “no longer compatible.” Despite opening support ticket and reaching out to our matching specialist, CC couldn’t do anything to fix it, even though the AP did not want to disconnect from our family. Just one headache after another, and absolutely zero customer service support from CC.
As a long-time host family who was in the middle of searching, this stupid app has been totally disruptive to my search process, and CC has been totally unresponsive to issues. I would give this 0 out of 5 stars if possible. We will be switching agencies as a result.
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TERRIBLE
I could give zero stars I would. Since the opening of the app it has only worked for two days. Very frustrating. Unable to chat with anyone. It says that I have already matched with another au pair which isn’t true. I’ve wasted so much time on the phone with a non-responsive IT department that does nothing. They haven’t fixed the app and I am stuck without the ability to search for a new au pair when my au pair leaves in two months. I’m paying for a service that isn’t being provided. My child care needs don’t stop just because your program app doesn’t work.
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