Leave a Review Utah Power Credit Union
Mobile deposit doesn’t work
I keep updating this app but the mobile deposit feature still does not work. Crashes the app, turns the photo viewer the wrong way and at times just turns the screen white. Old app worked great for this, not sure why we were forced into this one.CjamesB32
Developer Response
Definitely not the experience we were going for when building the new app. Our team is here to help and is happy to help troubleshoot the issue you're having with mobile deposit. Call us at 801-708-8900.Glitchy and kicks me out
This new(ish) app is awful!! It glitches and kicks me out all the time!! I have to sign back in repeatedly. I keeps sending me codes for no reason. I cannot look at any of my statements besides March of 2023. It doesn’t matter which month I click on, it opens March of 2023. The purchase history has no information. Just name and amount. It used to show routing or tracking numbers in the old app. This one shows nothing. Anything purchased from Amazon is listed as “books” I do not understand why they made a new app that gives us less information and is more of a headache. And why is it still having so many issues?! It says this app is 4 years old and y’all still haven’t figured out how to get it to work properly?! Please just let us go back to using the old one. This is frustrating!!Show lessPetersengirl
Developer Response
Dang, this is definitely not the experience we're trying to create. Click on the transaction to see additional details. I would like to get more information to help with the other issues. Please call or email me by going to Support > Staff in the app and using my direct number or email (I'm Rachel).Aesthetically convuluted
I’d love a resource to show how this app is functionally superior. Aesthetically it’s rough. It’s difficult to distinguish between where on account begins and another ends. The color scheme is bland. It feels congested, there is very poor line spacing and has sacrificed simplicity for some implicit functionality that I’ve yet to discover I guess. I prefer the old app.Show lessFlaggerdag
Developer Response
Dang, we're sorry to hear your don't like our app! The Credit Union is a financial cooperative, and we built (and designed!) the app from the ground up to provide a better experience for member-owners. Thanks for taking the time to share your opinion.