Leave a Review Utah Power Credit Union
Mobile deposit doesn’t work
I keep updating this app but the mobile deposit feature still does not work. Crashes the app, turns the photo viewer the wrong way and at times just turns the screen white. Old app worked great for this, not sure why we were forced into this one.CjamesB32
Developer Response
Definitely not the experience we were going for when building the new app. Our team is here to help and is happy to help troubleshoot the issue you're having with mobile deposit. Call us at 801-708-8900.Glitchy and kicks me out
This new(ish) app is awful!! It glitches and kicks me out all the time!! I have to sign back in repeatedly. I keeps sending me codes for no reason. I cannot look at any of my statements besides March of 2023. It doesn’t matter which month I click on, it opens March of 2023. The purchase history has no information. Just name and amount. It used to show routing or tracking numbers in the old app. This one shows nothing. Anything purchased from Amazon is listed as “books” I do not understand why they made a new app that gives us less information and is more of a headache. And why is it still having so many issues?! It says this app is 4 years old and y’all still haven’t figured out how to get it to work properly?! Please just let us go back to using the old one. This is frustrating!!Show lessPetersengirl
Developer Response
Dang, this is definitely not the experience we're trying to create. Click on the transaction to see additional details. I would like to get more information to help with the other issues. Please call or email me by going to Support > Staff in the app and using my direct number or email (I'm Rachel).Aesthetically convuluted
I’d love a resource to show how this app is functionally superior. Aesthetically it’s rough. It’s difficult to distinguish between where on account begins and another ends. The color scheme is bland. It feels congested, there is very poor line spacing and has sacrificed simplicity for some implicit functionality that I’ve yet to discover I guess. I prefer the old app.Show lessFlaggerdag
Developer Response
Dang, we're sorry to hear your don't like our app! The Credit Union is a financial cooperative, and we built (and designed!) the app from the ground up to provide a better experience for member-owners. Thanks for taking the time to share your opinion.Not user friendly at all
Please go back to the old app. We tried over and over to transfer money to another one of our UPCU accounts and it just won’t let you. Way too many steps required in this app for everything. You have definitely gone backwards with this app!Mackmomma1
Doesn’t work well
The old app function a lot better. I don’t know why but when you switch from one account to another account. It sometimes crashes the app or just spins or just doesn’t change. So I restart it and then try again and it happens over and over. When using the old app switching from one account to another was fluid. And actually function. The same when looking at transactions. It crashes all the time.Show lessShaun J.
Developer Response
Hi Shaun, thank you so much for taking the time to share your opinion on the new app, and we are sorry to hear about the trouble you're experiencing with the functions of the app. Check to make sure you're using the newest update and if you still experience issues, call us to help you troubleshoot.Way worse
Absolutely terrible user interface. The previous app worked just fine and now it is unnecessarily complicated and messy. When I pay off my CC it still says payments are still due so that’s also annoying.Desert4rst
Developer Response
Thanks for your feedback on the new app that was designed and built in house to provide a better user experience. We apologize that your experience with the interface is not great, and we are continuing to make updates to the app.Bill pay is horrible and app is laggy
Fix bill pay, all of my bill pay contacts are missing or old after upgrade.T Brownnizzel
Developer Response
Thanks for sharing your feedback with us on Bill Pay and the new app as we continue to make updates.Needs more user friendly features
This new app will not allow me to transfer funds from my account to other UPCU accounts when I click on that option. This was available on the older app.
Also, other financial institutions allow you to sort withdrawals/deposits by type which make budgeting way easier.
Being able to quickly flip through months seems to have gone away too.Show lessDavid*P
Developer Response
We appreciate you taking the time to share your feedback. Many new features are included in the app, as well as old features like internal transfers. Our team is here to help with any specific issues you're having. Call us at 801-708-8900.A downgrade
The new 2024 app is far inferior to the previous app. Harder to navigate, slower, less responsive, transactions only load 5 or 6 entries, and more problems. I much prefer the old app!Pain_1
Developer Response
Thank you for taking the time to share your feedback on the app which will help us continue to make updates and improvements. Our team is here to help walk you through any navigation issues or other problems. We're here to help.Not complete
I used the old app and now this new one. Both are incomplete compared to the website version. This new app doesn’t allow you to add new payees in the bill pay and the list of payees includes long unused payees. Along with this there payee list is incomplete, so I have payees that are no longer needed and can’t remove and payees that are actively needed but aren’t there. This app in my opinion is only good for seeing your accounts and making internal transfers otherwise I use the web version. Developer needs to look at the web version vs this version and bring this app up to the level of the web version.Show lessoldsucks
Developer Response
Thank you for taking the time to share your feedback with us. We appreciate your opinion and are continually making improvements to the new app.