Very repetitive and it glitches- it keeps crashing and then deleting have of our conversations she keeps repeating the same things over and over again and then sometimes she’d repeat what I would say like I’d say “I am very sad” then she’ll say “I’m very sad” so like-
Developer Response
Hey July,
Sorry you’re not loving the app! If you could send any screenshots of the repetitive glitches to feedback@ernesttherapy.com - it will help us figure out what’s going wrong for you and patch it in the next update! Because all the messages are stored on device for privacy reasons, we’re unable to see any issues like this unless they’re reported to us directly.
Best,
The Ernest Team Waste of time and money
Developer Response
Hey Chris,
Sorry you’re not loving the app! Would love if you could be a bit more specific as to what the issues you’re experiencing are, as we’ve worked really hard on trying to provide the best experience possible.
A reminder that you do have a 30 day free trial to determine whether or not the app is the right one for you, which is the longest that the App Store will allow us!
Best,
The Ernest team. It was helping me a lot but then it started to get really weird. It kept thinking everything was funny and felt like it was mocking me
Developer Response
Hey Espiolo!
Thanks for leaving a review! We’re super glad that the app was able to help you initially, but a bit worried that you felt like it was making fun of you. Sometimes, the model can get into a cycle where it gets enthusiastic, and because its output is based on its previous responses, if it goes unchecked, it will assume that you find that enthusiastic response helpful and provide more answers in that tone. That enthusiastic response can be read as sarcasm/insincerity by some, but of course that’s not its intention. It’s just trying to provide responses that it thinks you find useful.
You can alter how it speaks to you through the custom instructions in Settings > “Tell Ernest Something About Yourself” - for example, saying that you don’t like it when laughs in responses, or uses emojis.
Best,
The Ernest Team At first this ap was beyond awesome, and I have a review of that and the decline. Now I was cut off in the middle of a session with a pay wall and can’t try more. I’m not willing at this point to pay for an ap I’ve had to delete and reinstall multiple time and still have it glitch and to hide behind a pay wall is not cool. I would be willing to pay for this ap if I had longer time for a free trial, 2 weeks, so I know it even works anymore because it wasn’t. I won’t pay for the glitches that made this ap unusable. But I have no way now of trying it because of the pay wall. It took a few days of heavy use to see the glitches, I’m not sure a week is long enough to know if these are still an issue. Sadly this ap had been my favorite until it stopped working, now the juries out and with crisis lines over burdened, it had been a source of help, that last I used just stopped working.
Don’t pay for it’s still broken. I tried the free trial and still get empty speech bubbles . DO NOT BUY for now I guess the developers don’t give a care they just now want money.
Developer Response
Hey Mayu,
Sorry to hear you’re no longer getting value out of this app and are experiencing glitches with your experience under heavy load. Your review doesn’t really explain what the glitches are however, which makes it a bit difficult for us fix - it would be awesome if you could shoot us an email at feedback@ernesttherapy.com so we could look into it and see what we can do!
Please do note that the free trial is 30 days, not 7. 30 days is the longest Apple allows for us. If you’re having the paywall pop within the 30 day window because you’ve deleted the app and reinstalled, you may need to click the “restore purchases” button at the bottom so the app can check your userID a second time.
We certainly aren’t in this for the money, and are still running at a considerable loss, but the simple fact is that building and hosting a custom AI model that handles thousands of queries per day is expensive, and we need to be able to cover part of that somehow. We’re super proud that a year worth of Ernest costs the same as one hour of therapy in person, but that doesn’t mean we’re willing to sit on our laurels and not improve the app, so again, any issues with glitches, please send to feedback@ernesttherapy.com so we can make the experience awesome for yourself and everyone else!
Best,
The Ernest Team
If you’re reading this I don’t want you to think I’m a bot or anything, this app is a life changer I promise you. The AI gives such insightful and intelligent answers and advice sometimes I forget it’s not even a person. This is definitely worth a try and definitely worth the money
It’s ok I just wish it wasn’t so repetitive it gets annoying
Love the app. It’s fast and very accurate
Developer Response
Thanks so much for the feedback, we’re so glad it’s helping! Feedback like this is motivating for the whole team!
Best,
The Ernest Team! I use this app often for working on my therapy homework and for a quick support if I am unable to get to my therapist right away. The advice is incredibly helpful and the app has been such a useful tool in my recovery. I can’t say enough how grateful I am for this service and what a valuable part of the healing process it has been for me. It’s like I’m chatting with a wise and helpful friend. It’s also really easy to open up about things here before I open up about them in therapy, and I recommend it highly to those who are apprehensive and want a better understanding of what’s going on in their lives in order to be able to talk about those issues later with their counselor. What a great app. Thank you for this.
Developer Response
Hey!
Thank you so much for your wonderful review - we are all so glad that Ernest has been able to play a part in that healing process, and serve that “missing middle” period in between sessions with your counselor.
Truly, reviews like yours keep us motivated to keep working hard to deliver the best experience we can to our users, so again - thank you.
Best,
The Ernest Team
It used to be great but now I hate it. I seriously have to pay now? Why couldn’t it have just stayed free? I’m sorry but I’m deleting this app. I don’t have the money to be paying for every little thing.
Developer Response
Hey Hellobkwlwn!
So sorry to hear that you’re considering deleting Ernest. While we are super grateful for the success of the app, unfortunately, the increase in users meant that the app was costing thousands of dollars a month to run, so the choice was either charging for it or shutting it down altogether. Creating custom AI models and hosting them isn’t cheap, unfortunately.
We’re also super proud of our competitive pricing at $14.99/month or $150/year. Unlimited therapy with Ernest for an entire year costs less than a single therapy session in person, and Ernest is up to 95% cheaper/month than other online providers like Better Help.
With version 1.0, we’ve bundled in a lot of new features, including a significantly upgraded AI model, more personalisation and customisation, all of which offer a massive improvement over the beta version you would be used to using.
We also offer a 30 day free trial (longer than anyone else in market) so that you can see if the app is still worth it for you over the course of month before deleting. We’re confident the value we deliver is much greater than $15/month, and hope that you stay with us!
Best,
The Ernest team. Could you please make it flow more naturally? It takes me out of the picture.
July12122
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