Firstleaf User Reviews

Firstleaf.com, Inc.

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Free shipping

I’d rather have the free shipping instead of the extra wine …
Not sure why you changed this, but I’m switching back to 6 bottles if I have to pay shipping anyway !

RosieHa

11 days ago

Response from developer

The retail value of these two wines would be twice the value of the shipping charge, but we completely understand if you prefer 12 bottle orders. Please feel free to reach out to us at service@firstleaf.com and we can go over your account preferences to make sure you have the best fit possible!

Very disappointed with organizational service

I have had several shipments and to be transparent the wine choices are very nice.
The problem comes with delivery!
I completely understand the requirements for a signature, but I have had several bad experiences with FedEx and support.
Like everyone else in the world, I too have a job and am very busy. If you tell me that you will deliver at a certain time, I will work with the givens.
Previous delivery was promised on a given day and so I scheduled to be there for the delivery.
FedEx canceled at the end of day and decided to deliver the next day! UNACCEPTABLE!
I made an effort and they did not comply. I’m tired of hearing, “Well that’s an estimate!” UNACCEPTABLE!!!
My time and money have limits!!!
My most recent shipment was promised for a 3:30-5:30 window.
I had it scheduled to have a person scheduled to be there at 3pm. FedEx tried to deliver at 2:05pm. UNACCEPTABLE!!! And the phrase, “Well that’s an estimate!” Is not acceptable either!
How can I help the delivery team if they can’t give me a real window to deal with?
My time is valuable and carries a large value. No compensation for my time, yet I’m the one who pays for the product and then spend more time and effort, carrying a large value, dealing with incompetence.
Very unhappy member!
Jack

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Jezdek

a month ago

Response from developer

Hi Jack, we're happy to hear you have enjoyed the wine but would love to help you find a solution when it comes to the delivery. We offer the option to have your order held at a local pick up location or we can even change your carrier to UPS. Just reach out to us at service@firstleaf.com and let us help you find the best solution possible!

Wine Info Format

I LOVE the new format of the wine info that comes with the shipment! The single back to back document makes it so much easier to learn about the wines and compare them! Additionally, it’s so much easier to save/file this info vs. in the card format. Great change!

3plus2h

2 months ago

Response from developer

We wanted to provide a more personalized experience which also includes your WinePrint. We're so glad you love the change!

Big changes over the years, poor results.

Long term member but just cancelled after 4 years. App lets me set up order I want, then substitutes because my choice was “out of stock” evidently, even though I wasn’t informed when I selected it. Final straw was bogus “free upgrade “ to premiere plan with out of stock inventory.

I have better choices and prices at Costco.

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Dave3 year user

2 months ago

Response from developer

We're so sorry to hear your recent order was changed. While it doesn't happen often, sometimes a wine can go out of stock before the shipment date. We stand by our satisfaction guarantee and will apply a credit to your account for any wines you received and disliked. If you would like to give us another shot we would love to make it right at 1(800)461-7203!

Great app for wine lovers

This is such a fun, easy way to learn about different wines from everywhere. My husband and I have stuck with our old reliables for so long that we had become bored with drinking wine at all. My g

Sport Thrifter

5 months ago

Response from developer

We're so glad we have helped reignite your passion for wine, that's what we're all about! If there is anything we can do to make the club or app even better just let us know. Cheers!

Enjoy most recent update

I’ve always loved my Firstleaf membership and have used the app to rate wines from my box. This most recently update is incredible. I’m impressed with the new app features! Last night, I used the app at dinner and it suggested a wine I absolutely loved. It made choosing so easy and quick.

I’ll definitely be spreading the word about this app with all its new features. Keep up the great work!

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secretshopper365

6 months ago

Response from developer

Glad you love the new features! We are always looking for ways to add to and improve the app. If you ever have any suggestions for the app or the club feel free to send them over to service@firstleaf.com!

Love

First Leaf has helped me so much in discovering what I like in a wine. They provide ways to rate the wines they send so I receive a collection in my taste preference along with cards describing the region the grapes come from, the notes (what the different tastes are), how to pair the wine with the food you serve, along with the body, acidity, fruit intensity and tannin. I try to share these wines with others so they can have an opportunity to discover what they truly love in a wine. I have been a member for several years now and people have signed up and happy they did. I get much better quality wines than I could afford to purchase in a store. Thank you First Leaf for helping me find what I truly love in a wine.

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Gruupy

6 months ago

Response from developer

Thank you so much for taking the time to review us! We're so glad to hear you've been enjoying the club these past few years. If you are recommending the club to others we encourage you to use your referral code, you can receive a $40 credit for each friend who signs up!

I love this service

My wife and I are having fun exploring a wide variety of wines that Firstleaf offers. We’ve had a positive experience identifying different types of wines that we enjoy and would definitely recommend it to family and friends alike. The various wines from regions we otherwise wouldn’t have purchased from, tasted, and reviewed have been exceptional specially the fine wine selections we’ve recently tasted (highly recommend) with a few exceptions but overall a fantastic selection that has revitalized our love of cooking, entertaining, and enjoying life. Thank you Firstleaf.

The Swans 🦢

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The 🦢 Swans

7 months ago

Response from developer

Thank you for the review! We're so glad you're loving the club and the app! If you're already recommending us, don't forget to use your referral link. You can receive up to $30 in store credit for every person you refer!

Works well enough

For wine reviews. I wish there was a don’t like, ok, and like at a minimum. It would be great to have don’t like, ok, like, and love as options for rating. But for wines that arent bad but you don’t love- it’s hard to know what to put as a rating

A.Quiggle

8 months ago

Response from developer

We're so glad you're enjoying the club overall and really appreciate your suggestion. Your feedback is valuable to us and will be taken into consideration for future updates, we're always looking to improve. Thanks for the review!

A great compliment to a great service.

The app compliments the service very well. The only suggestion is to add a way to hide (or neutral rate) wines that are not disliked, but not liked enough to want in future shipments.

RayInNoIL

9 months ago

Response from developer

Thank you for taking the time to leave a review and provide feedback. We are always open to ways to improve the club. We'll be sure to ask our team to review your comments.