***App: Decent app, but clearly not a huge priority for Greenworks. At time of writing this, Apple Pay only works if you choose Checkout then use the express checkout Apple Pay option, even though it gives you the option to use Apple Pay right from the cart. The Apple Pay issue is clearly caused by the app itself. Furthermore, coupon codes through this app revolve frequently, so there are many opportunities to get deals on products that are already cheaper than can be found through third party sellers. The app is not horrible by any means, as some older reviews suggest. If you like Greenworks products, then check this app out. You won’t be forced to sign in immediately (at time of writing). ***Company: Greenworks genuinely makes good products and I think they are worth checking out, but their customer support has been very hard to get ahold of in my experience. That is relevant to this app, because you will not really have any recourse through a third party seller in the event that something goes wrong and Greenworks doesn’t acknowledge your concerns. Regardless, besides frequent LED indicator issues with their 24V batteries, Greenworks products are fairly reliable and well made. Their batteries seem to be made with high quality cells that can hold their charge for long periods of time. I believe Greenworks simply prioritizes product quality above all else and thus has not invested much elsewhere, hoping that their product quality carries them to success. Clearly their business model works, but when things go wrong it might take extended periods of time to reach a resolution. ***Final note: Greenworks appears to be largely operate out of China, and thus you may see some translation issues in documents and/or product descriptions. I genuinely believe these are truly errors and are not meant to be deceptive.
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Dielan44 Studios
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Tom SEBAGO