Leave a Review Greenworks Shopping
Mixed Bag - App and Company
***App: Decent app, but clearly not a huge priority for Greenworks. At time of writing this, Apple Pay only works if you choose Checkout then use the express checkout Apple Pay option, even though it gives you the option to use Apple Pay right from the cart. The Apple Pay issue is clearly caused by the app itself. Furthermore, coupon codes through this app revolve frequently, so there are many opportunities to get deals on products that are already cheaper than can be found through third party sellers. The app is not horrible by any means, as some older reviews suggest. If you like Greenworks products, then check this app out. You won’t be forced to sign in immediately (at time of writing). ***Company: Greenworks genuinely makes good products and I think they are worth checking out, but their customer support has been very hard to get ahold of in my experience. That is relevant to this app, because you will not really have any recourse through a third party seller in the event that something goes wrong and Greenworks doesn’t acknowledge your concerns. Regardless, besides frequent LED indicator issues with their 24V batteries, Greenworks products are fairly reliable and well made. Their batteries seem to be made with high quality cells that can hold their charge for long periods of time. I believe Greenworks simply prioritizes product quality above all else and thus has not invested much elsewhere, hoping that their product quality carries them to success. Clearly their business model works, but when things go wrong it might take extended periods of time to reach a resolution. ***Final note: Greenworks appears to be largely operate out of China, and thus you may see some translation issues in documents and/or product descriptions. I genuinely believe these are truly errors and are not meant to be deceptive.Show lessDielan44 Studios
App doesn’t work in landscape mode on tablet
Can you guys resolve this?Cred-1
10” String Trimmer
10” 24 volt trimmer battery defective right out of the box. That means quality control is non existent! Just going to throw the whole thing in the trash.Tom SEBAGO
Mower
I have had my battery operated mower for one year. It has stopped working twice in the last month was on hold with customer service over an hour two weeks ago. Finally hung up….mower started working again 3 days later now it is not working again. Customer service is horrible. Cannot get in touch with anyone.Show lessSky-hostess
AI
Worthless. I called and the only choice was “Evelyn” . I gave the requested information.
It could not help and the phone # it gave was missing a digit.
It was transferring to another agent which never happened. Please make a phone # available that someone will answer.Workout follower
The never answered support phone
Horrible - The worst customer service I have ever experienced!Captain Hussar
worst Company
It’s Worst Company to buy from it.
Worst customer service i ever deal with,
I purchased an item from them using a monthly payment 36 Months payment, then they charged my bank full amount, when i call them after waiting more than an hour, they refused to cancel my Order, i contacted my bank and submitted a Claim and still waiting for investigation, don’t deal with this fake Company, don’t, don’t, don’tShow lessKhudhur Almukhtar
Terrible customer service
On the phone for almost 2 hours without any response. Went online to the chat and over an hour with no response. They didn’t ship my entire order. Don’t buy from this companyCMar44in
Customer service
I tried to call and I was on hold for an hour and then had to hang up. I also tried leaving my number for a call back and never received one. I can’t find a place to email on their site. The products are good but I will be looking for a different brandGoldfish1234$
gmail login?
no option in this app to login with my gmail similar to the website?Rhodewl
