“An unknown error has occurred”
Half of the time, I’m not able to start the app from some kind of crash/error that always pops up stating that “an unknown error has occurred” at times, I think maybe the app just needs me to update, but there’s never an update available whenever I check. The other thing is, I can’t understand why you can’t scroll from stream to stream vs minimizing every stream and clicking to a new stream? Not very impressed after over a year since the launch.
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App Needs Work
There are many times where the app will glitch when trying to bid on a product and the bids don’t process, so you can’t win. It’s also hard to navigate the page channels and view live versus recent streams. It needs to be more user friendly like twitch. There’s also the issue that the breaks on this app generally cost 1.5-2x what it costs to buy in on Instagram breaks. Overall, it just seems Michael Rubin is money hungry and doesn’t care what the consumers want. Hobby and blaster boxes used to be much cheaper and produce better quality than what they do now.
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I’m not feeling it here
First of all—they said I’d get $25 bonus for entering my payment info, but I never received it-despite emailing them twice.
Then made my first buy into a break with Dave and Adam— heard nothing after they subtracted my account—I contacted the seller and they said it must’ve been a glitch and that they were looking into it. I contacted the app makers too and told them what was the problem—it’s been radio silence since then.
The makers of this app are goof balls— not professional people—goof balls.
Clean it up gentlemen.
Then made my first buy into a break with Dave and Adam— heard nothing after they subtracted my account—I contacted the seller and they said it must’ve been a glitch and that they were looking into it. I contacted the app makers too and told them what was the problem—it’s been radio silence since then.
The makers of this app are goof balls— not professional people—goof balls.
Clean it up gentlemen.
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Please optimize for performance
It looks like you are currently using a monolith API structure that loads all available streams at once. This is very heavy for devices and causes my phone to over heat. It also uses a TON of data. My computer is downloading 300kbps from your site regardless if I am actually watching a stream or not. As your platform grows, this will not scale well. Please focus on using RESTful APIs and microservices so that I don’t keep wasting data when using your app.
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Pretty bad for pokemon
Basically no pokemon, why would PSA give their subscribers credit towards this app. I have $120 credit from PSA that I just can’t use because there are hardly any pokemon breakers on the app, and the ones that are there charge far above market price per pack, even with the time they put in and resources they use to do it, a 2023 pokemon booster pack is not 50 dollars. From a pokemon point of view this app is a 1 star, however I am giving it a 2 star because this app is not solely a pokemon app and others could make use of the sports products on the app
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Difficult to navigate
I can’t seem to find a search bar (if there even is one) to look up a certain breaker/streamer. Seems they just cater to whoever is making them the most money or some weird algorithm. App does not feel user friendly. I know it’s still new but just look at whatnot or drip. Those platforms are much easier to navigate. I only joined because I have a $60 free credit otherwise I never would have signed up. Once they work out the kinks and most flaws I’ll try and jump back in.
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Terrible
Got fraudulent charges immediately after adding a payment method, didn’t get the sign-on bonus that they offered for adding a payment method, got double charged on the one purchase that I did make. Fanatics was unwilling to respond to my correspondence. I had to cancel my credit card and start a new one as the fraudulent charges came back again. I received one common 2024 Topps card out of the entire nightmare. Fanatics is complete garbage.
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One of the worst breaking apps out there
This app is horrible. Lack of variety and the very worst part is the customer service. Customer service here does not exist there is literally only a FAQ and email support that doesn’t get back to you. I entered into a break and won a big card which never got sent to me. I sent multiple requests to Fanatics and they never got back to me once. You have better luck on Whatsnot and TikTok this app has been nothing but a headache and disappointment
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Not user friendly for buyers
I'll say the positive first: the app opens smoothly and didn't crash. That warrants two stars.
Now the negatives: the interface is too busy. All I see are endless thumbnails of streamers without being able to see what products they are currently opening. The app is just a collection of breakers but doesn't provide useful information.
When I filter by sport, it displays any breaker who offers a product from that sport, but no way to further filter by who is currently breaking product from that sport. So if I want to jump into a hockey break, I'd have to manually click into every displayed thumbnail to see if they are actually opening that product. I also cannot filter by specific product.
Pricing transparency is also non-existent. I can't sort breakers by product and compare break style (say, random team vs. pick your team) and respective pricing. I also am unable to see ratings or reviews for individual breakers, nor can I leave public reviews.
Overall, this seems like a perfect example of the fanatics experience: shiny and new, but without substance.
Now the negatives: the interface is too busy. All I see are endless thumbnails of streamers without being able to see what products they are currently opening. The app is just a collection of breakers but doesn't provide useful information.
When I filter by sport, it displays any breaker who offers a product from that sport, but no way to further filter by who is currently breaking product from that sport. So if I want to jump into a hockey break, I'd have to manually click into every displayed thumbnail to see if they are actually opening that product. I also cannot filter by specific product.
Pricing transparency is also non-existent. I can't sort breakers by product and compare break style (say, random team vs. pick your team) and respective pricing. I also am unable to see ratings or reviews for individual breakers, nor can I leave public reviews.
Overall, this seems like a perfect example of the fanatics experience: shiny and new, but without substance.
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Please Fix the app!
Every time I open the app, it doesn’t take me straight to the home page. It shows a window of a stream that ended & what stream is going to play next, which I have to exit out of, every time. Also, the app automatically closes right after my low battery window pops up & disappears or I slide down to see my phone's notification window. App also closes when I maximize to full screen after it was in Picture in Picture mode. It’s frustrating when watching a break, then it closes on you.
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