Customer service
The shows themselves are great. The customer service when you have any issues is pretty much nonexistent. I’ve been locked out of my account for over a week and have been constantly trying to get a hold of customer support. The only option is to send them an email that they never respond to. Unfortunately I’m getting to the point where I’ll just use whatnot again for my breaks. Pretty awful service your fanatics you should have this figured out by now.
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Not a good app
I only break 4-5 times a year and this is a terrible app for me. Can’t search by product being broken, no way to find what I am looking for without checking each break and even then how do I know that is a good price because you also can’t sort by product or price. This will turn people like me off of breaking not get them more into it.
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Not the best break experience by far
There are limited resources to see your breaks after purchasing and there is not a lot of communication options with Fanatics or the breakers.
Just joined several breaks with multiple breakers and had a wide array of experiences. Some good, some horrible but overall the platform is great at taking your money and advertising (launches and pre-launch breaks) but don’t too excited because breakers might take a week or two to ship.
Just joined several breaks with multiple breakers and had a wide array of experiences. Some good, some horrible but overall the platform is great at taking your money and advertising (launches and pre-launch breaks) but don’t too excited because breakers might take a week or two to ship.
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Notifications need work
Some of the Breakers are great and have fun shows. Prices tend to be on the higher side compared to other apps and shipping costs could be more transparent.
I get very frustrated with the notifications. I constantly get push notifications from breakers I am not interested in and there is no way to unsubscribe from them without turning all notifications off (and missing posts from shows I want to follow).
I get very frustrated with the notifications. I constantly get push notifications from breakers I am not interested in and there is no way to unsubscribe from them without turning all notifications off (and missing posts from shows I want to follow).
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Make a scroll feature
My only reason I gave it a 4 was because you can not scroll three streams . You have to exit every one of them and click on the next one . Makes me give up sometimes and go back to whatnot for that step alone .
Greatest Live Break App Ever!!!
So many different breaks to choose from! Football, basketball, baseball, they’ve got them all! Not into sports cards but enjoy Star Wars or Pokémon, they’ve got them! Choose your favorite breakers, favorite methods of breaking, and they’re all here! Small budget or large budget, it doesn’t matter there’s a breaker for you! This has been the best app I’ve found! I’m here to stay! Thank you Fanatics!
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Still working out the kinks.
Overall ease of use for users. Breakers are still getting to know the system. Some randomizers could be better. Ease of use when wanting to purchase more than one spot or team in a break would be nice instead of 38 purchases which tends to lock your account or bank card. Some breakers are forces to make placer breaks or not actual breaks just to be able to use the randomizer for other purposes during the stream. Would like to see a price comp feature to see what other breakers are charging for the same spots or teams. Once you find a breaker I feel you will tend to stick with them picking spots you may not necessarily want. Other breakers may have breaks you would much more prefer but never visit there stream. Also would like to see a fanatics rewards system built in for customers. Random giveaways or promotions to help build the brand and the breakers who use your platform
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Lacking Customer Necessities
Don’t buy into a break that you can’t wait to watch because navigating through 12-24hr stream replays with no help is hopeless. Especially when a breaker shows zero/poor indication of what break they are on or who has what team/s. Additionally, when you buy into breaks there is no record of which team/player/break you had within your receipt.
Another major concern in this industry is security. It would also be nice if Fanstics set the standard and required their breakers to have multiple camera angles in order to join. Especially with everything it is lacking regarding order tracking.
I am looking forward to the possibility of some drastic improvements. The potential is there.
Another major concern in this industry is security. It would also be nice if Fanstics set the standard and required their breakers to have multiple camera angles in order to join. Especially with everything it is lacking regarding order tracking.
I am looking forward to the possibility of some drastic improvements. The potential is there.
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Support (or the lack of support)
If you’re just using this app to get cards it’s fine. But if you ever need to get ahold of support or have an issue that you run into just know you are out of luck. Support stopped responding when I was supposed to get a free jersey from a promo and now I can’t get ahold of anyone after 2 months of waiting. They don’t care about their customers, they only care about money. So if you end up with an issue on their app, good luck getting any help.
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Great Shows
If you’re new to Collecting or a veteran looking to augment your PC this is the place for you!! Perfect shows and hosts for every level of collector… highly recommend!
