Poor support, don’t even bother chatting with the host “Alexis (Petra)” because she will mute you and silence you if you have an opinion she dosen’t like. Very clear example of Admin Abuse. I almost spent money on this app because I enjoyed the live host feature but I’m glad I didn’t if I knew censorship was apart of this platform. If you’re looking for an authentic live dealer experience rather than one person who’s a “dealer” who can mute you if you say you like “chocolate ice cream over strawberry” then take it to another online casino. Host “Alexis (Petra) ” is terrible and this app would be hundreds of times better if she was removed from the platform. Fun for free to play however don’t even consider spending any money on this platform because the live interaction can censor you without warning . To improve the app I suggest adding additional moderators and unmuting guests when other hosts come on. Just because I have poor relations and a difference of opinions with one host does not mean I should be censored from interacting with the entire app. This app would improve dramatically without her. Otherwise I like the rest of the hosts, particularly the male ones because they maintain the most professionalism while keeping the game fun and engaging. I really hope the developer fixes this and continues bringing more professional hosts on the platform. If you’re looking for professionalism; AVOID ALEXIS (PETRA) AT ALL COSTS.
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Response from developer
Hi, the vast majority of our players are awesome and are never muted. However, on rare occasions, some players attempt to ruin the experience for others by discussing inappropriate topics, using profane language, and more. When this happens, our hosts must act quickly to preserve the experience for everyone else.
Most mutes are temporary and are automatically lifted after 24 hours. We are happy to investigate your situation further. Please reach out to us through the app (Settings > Send Feedback).
Thank you!