Capitol Federal® Mobile User Reviews

Capitol Federal® Mobile
Capitol Federal® Mobile
Capitol Federal Financial, Inc.

Reviews Summary

Top reviews

Transfer funds

Cap Fed makes it so quick and simple to make transfers from one account to another. Enjoy that ease of service.

Great bank with a great app

I can transfer $, make bill payments and set up alerts, like having sending my account balance every day at the time I select.

Love the app

Love the option of quickly checking my accounts on the go as well as the quick transfer option. Thank you!

Wonderful Bank

I’ve been a customer of CapFed for more than 27 years. They are the best bank because they are so helpful and reliable. They’ve caught bank frauds several times over the years and resolved them quickly without harm. Thanks to their stellar service! I will never change banks.

Issue with logging-in

The app works great when you can log in. No issues there. However, most of the time it won’t let me log in due to an error and it takes forever for someone to fix it. It’s a little frustrating if you need to transfer money or see your finances. Please fix this.

Horrible for iPad!

As others have already said, this app is almost unusable when running on an iPad. Contacted support and they were no help at all and seemingly do not understand or even recognize the problem. Talked with them about hiding accounts (as was available in the old system) and it seems that cannot happen. As far as I’m concerned, this new system is a huge step back in functionality. Since they said they beta tested the new new system before deployment, how in the heck did they miss these big issues! Now support says the app isn’t supposed to be used on an iPad. They expect users to just use a tablet web browser and the regular TBO website. Sounds like an excuse, as other apps are built to take advantage of the larger screen. Someone is either lazy, lacking in programming skills, or too cheap to create an app that works well for all platforms.

Have waited months for the glaring issues in this new system to be addressed and nothing has been done. Not a happy customer.
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Cap Fed zMobile app

This mobile app is intuitive, laid out, very logically, and is accessible to those with blindness and low vision who utilize assistive technology. Nothing was lost when the website and mobile app were rebuilt. I am just waiting for Zelle, which will make the CapFed online banking experience complete.
Robert from Easter, Kan
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Not an improvement

You would think that a bank would at least spend a couple of hundred bucks to make their app compatible with tablets or if not then listen to the complaints and fix the problem after a month or two but I guess that’s too much to hope for. Suppose we should expect this from our change of direction board of directors.
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Excelsior!

Not that there were any problems with the older on line banking portal but this one is truly superior. Worth the weekend of transition and the new learning curve.

Easy peasy!! Congrats!!!

Good and Bad

On an iPhone, the new app isn’t really any better, or worse than the old app. The BAL function, on the new app, is definitely a step back. Now you have to specify which account you want the balance for. You used to be able to get the balance on all accounts with one text.

On an iPad, the app is pretty much worthless. It’s about 3 inches wide, and the text is so small, it’s annoying. It not as convenient, but it works better to just log into the web site. On an iPad, the old app was much better, and a lot more useable.
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