Horrible
I enrolled in the autopay back in October of 2023. My payment had yet to be in auto pay. This has caused miss payments and massive frustrations.Partial payments
No way to post partial payments towards your full payment for the cycles. Only allows to post additional principal and additional escrow if you wish to pay ahead.
The staff has to be emailed how to post payments and it takes a few days to post.Late payment
Last month I paid the payment on this new website, the payment was made and then after the due date it was declined. I am now being charged a late payment because of this. I am not sure why it was declined because the money was in the account! I called and left a voicemail and I haven’t received a response. I always make my payments on time.