Twilio Flex

Twilio Flex

by Twilio, Inc.

Free
Click to generate a QR code for easy access to the app on the App Store
Rating summary
7
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0
0
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About Twilio Flex

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  • Age Rating
  • Size
  • Devices
  • Languages

Features

Developer of Twilio Flex

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Flex Mobile extends your Twilio Flex contact center to connect customers with your employees, wherever they are. Flex Mobile unlocks all Twilio Flex functionality to empower customer-facing teams with a shared view of customer data to reduce handle time, AI features to increase productivity, and compliant omnichannel communications on personal devices. Contact center interactions can now be routed to the right employee, wherever they are, to connect employees in the field, in-store, or at local branches to reduce transfer rates and improve visibility by analyzing interactions over mobile devices. Supervisors can use this enhanced visibility to improve quality management on mobile communications and ensure every customer interaction is delivering value. Flex Mobile requires an existing Twilio Flex account.
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What's New in Twilio Flex

0.12.0

October 14, 2024

New • Warm transfers are now available for voice calls • Added foreground push notifications to alert on message and voice events while the app is focused • Added support for URL links in messages • Phone number links in other apps, including call logs, can now initiate calls in Flex • Added sentiment field to Timeline Fixed • Fixed issue with muted sound on push notifications • Improved SDK initialization times and reconnection handling • Fixed issues displaying customer names in the chat channel • Fixed issue where empty fields in Unified Profiles were missing instead of being displayed as “Not available” • Fixed issue displaying sent messages when using Flex Mobile on two mobile devices at the same time • Fixed inconsistencies displaying long-running times in availability statuses • Removed unnecessary padding surrounding message input • Fixed display of dark mode placeholder text in message input and country code selection search input

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FAQ

Is Twilio Flex compatible with iPad devices?

The Twilio Flex software is compatible with iPad devices.

Who is responsible for the creation of the Twilio Flex app?

Twilio Flex was created by Twilio, Inc..

What is the minimum iOS version supported by Twilio Flex?

Your iOS device must have at least iOS 13.4 installed to use the app.

How do users rate the app?

5: The Twilio Flex app gets a lot of positive feedback.

What genre of app is Twilio Flex?

The App Category Of The Twilio Flex App Is Business.

What is the latest Twilio Flex version?

The current version of the Twilio Flex app is 0.12.0.

When was the most recent Twilio Flex update released?

Twilio Flex released its latest update on December 11, 2024.

When did the app first launch?

Twilio Flex was initially released on July 6, 2024.

What's the content advisory rating of the Twilio Flex app?

The Twilio Flex app is rated Twilio, Inc..

What languages is Twilio Flex available in?

Currently, the Twilio Flex app supports the following languages: English.

Does Apple Arcade support Twilio Flex among its available titles?

Unfortunately, Twilio Flex is not on Apple Arcade.

Are there opportunities for in-app purchases in Twilio Flex?

Unfortunately, Twilio Flex does not provide opportunities for in-app purchases.

Does Twilio Flex offer compatibility with Apple Vision Pro?

No, Twilio Flex does not offer compatibility with Apple Vision Pro.

Does Twilio Flex display any ads?

No, Twilio Flex does not display any ads.