Leave a Review Element Wallet
Works for me
I was able to find this app thanks to Coinbase. Plus you can stake your BITCOIN !Gio121336
Liked at first till it stopped working
Put all my bitcoin here and the wallet stopped working can’t login now and assuming I lost my bitcoin , don’t use wallet !!!!! I’ll change my review if I ever get my hundreds of dollars worth of bitcoin backinnoxsadness
Developer Response
Hi innoxsadness, Thank you for sharing your experience with Element Wallet. We're deeply concerned about your login difficulties and understand your frustration. As a non-custodial wallet, we want to assure you that we never have access to our customers' funds - your bitcoin remains under your control. We recently resolved a login issue that may have affected your access. To address this urgently, please submit a support ticket at https://elementwallet.zendesk.com/hc/en-us/requests/new or via the "Support" link in our website footer. Our team will guide you through regaining access to your wallet and funds. Your feedback is invaluable, and we're committed to ensuring you have the best and most secure wallet experience. We hope to resolve this quickly and earn back your trust.No e-mail verification
I went through the steps but I seem to have the same issues as others. It says it sent the verification to my e-mail but nothing. Not even in the spam. Is there anyway to fix this?ord71
Developer Response
Hi ord71, Thank you for taking the time to share your experience with Element Wallet. We're truly sorry to hear that you encountered difficulties with the email verification process. We strive to make your experience with Element the absolute best it can be, and we'd like the opportunity to address these issues directly. If you haven't already, we kindly ask that you submit a ticket to our support team at https://elementwallet.zendesk.com/hc/en-us/requests/new. You can also access this from the footer on our website where it says "Support". Our dedicated team will work closely with you to resolve the email verification problem as soon as possible. We genuinely appreciate your feedback as it helps us improve Element Wallet. We hope you'll give us another chance to provide you with the exceptional service we're committed to delivering. Your satisfaction is our top priority, and we're eager to turn your experience around.Can’t send money or export wallet
I’m using an iPhone SE older model and your app doesn’t show the whole screen therefore I can’t send anything or see the 12th word of my seed phrase. This is ridiculous please fix this or provide me a means to recover my funds.aphotia
Scam app
Like others here, I was conned into trying this app on behalf of Coinbase rewards. Do not deposit anything with these frauds. Anything you deposit or stake will become Elements property. I was able to overcome their verification and trying to withdraw simply gives an “unknown error” (I doubt they expected anyone to get that far.) Overall, I’m shocked at the brazen criminality of offering a wallet with staking that simply pockets users money with no recourse available. I guess Coinbase isn’t happy with the class action lawsuits they already have. Get ready to lawyer up, Element!Show lessByoonbyoon
Sign up don’t work
After making my account it sends verification email that never goes through! Plus it don’t let you change your email or do anything at all up to that point.WildWest Joey
Developer Response
Hi WildWest Joey, Thank you for taking the time to share your experience with Element Wallet. We're truly sorry to hear that you encountered difficulties with the email verification process. We strive to make your experience with Element the absolute best it can be, and we'd like the opportunity to address these issues directly. If you haven't already, we kindly ask that you submit a ticket to our support team at https://elementwallet.zendesk.com/hc/en-us/requests/new. You can also access this from the footer on our website where it says "Support". Our dedicated team will work closely with you to resolve the email verification problem and assist with any account changes you need. We genuinely appreciate your feedback as it helps us improve Element Wallet. We hope you'll give us another chance to provide you with the exceptional service we're committed to delivering. Your satisfaction is our top priority, and we're eager to turn your experience around.Broken Signup
After filling out all the signup info and accepting the terms and conditions the “continue” button remains disabled.🔒
Developer Response
Thank you for taking the time to share your experience with Element Wallet. We're truly sorry to hear that you encountered difficulties during the signup process. We strive to make your experience with Element the absolute best it can be, and we'd like the opportunity to address this issue directly. If you haven't already, we kindly ask that you submit a ticket to our support team at https://elementwallet.zendesk.com/hc/en-us/requests/new. You can also access this from the footer on our website where it says "Support". Our dedicated team will work closely with you to resolve any issues you're facing and ensure a smooth signup process. We genuinely appreciate your feedback as it helps us improve Element Wallet. We hope you'll give us another chance to provide you with the exceptional service we're committed to delivering. Your satisfaction is our top priority, and we're eager to turn your experience around.