Required to use this app for work. It never works correctly. We have to watch videos and then take a quiz afterwards. We get to the quiz and it stops letting us proceed part way through. We the must watch the entire 15-30 minute video again (there is no fast forward function) to then take the long quiz again only for it to remove all forward or backward or complete buttons on a random quiz question meaning you must start over yet again. These programmers should not be programmers.
Developer Response
We sincerely apologize for the frustrating experience you've had with our training management system. At Infinit-I, we strive to provide a seamless and efficient learning experience for all our users, and we're deeply concerned about the technical issues you've encountered. For immediate assistance with your current training needs, please don't hesitate to contact our dedicated support team at 903-792-3866 x300 to report this issue and get this fixed ASAP, where we'll be happy to help you complete your required training and address any concerns you may have.You need to fix this app. I have been losing my safety bonus for 2 months because your app isn’t working. It needs to do more than “loading” it used to be a very good app but now it’s costing me money
Developer Response
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you've experienced with our app and understand your frustration, especially regarding the impact on your safety bonus. At Infinit-I, we are committed to providing reliable and effective training solutions for our clients. We take your concerns seriously and want to assure you that we are actively working to resolve any technical issues. Our team is dedicated to restoring the app's functionality to its previous high standard as quickly as possible. To address your specific situation and provide immediate assistance, we kindly ask that you contact our dedicated support team at 903-792-3866 ext 300. Our support specialists are equipped to help troubleshoot the app, provide workarounds if necessary, and ensure that you can access the training materials you need. We value your business and are committed to resolving this issue to your satisfaction. Thank you for your patience and understanding as we work to improve your experience with our platform.
Sincerely, Infinit-I Workforce SolutionsWhen I open the app it just says “loading”. I have uninstalled and reinstalled the app only to have the same issue. Please fix the issue.
Developer Response
Thank you for bringing this issue to our attention. We apologize for the inconvenience you're experiencing with the app. Here are a few steps you can try to resolve the "loading" issue:
- Check your internet connection to ensure it's stable and strong.
- Make sure you're using the latest version of the app available in your app store.
- Try logging out and logging back into the app.
If these steps don't resolve the issue, please don't hesitate to contact our dedicated support team at 903-792-3866 ext 300. Our experts are ready to assist you and ensure you have a smooth experience with our Infinit-I Workforce solutions.
We appreciate your patience and are committed to resolving this issue as quickly as possible. Sincerely, Infinit-I WorkforceAnd never going past that. I had a 2.0 version of the app on my phone because v3 wasn’t doing anything. V2 was wonky but at least it was working but now it stopped and I’m stuck.
I did all the things. Delete, download; restart phone, delete download.
Developer Response
I apologize for the inconvenience you're experiencing with the Infinit-I Workforce app. It's frustrating when technology doesn't work as expected. Here are a few suggestions:
-Ensure your device's operating system is up-to-date
-Check if there's a newer version of the app available in your app store
If these steps don't resolve the issue, please contact our dedicated support team at 903-792-3866 ext 300. They can provide more in-depth assistance and help get you back up and running. Sincerely, Infinit-I WorkforceIt tells you to update, but when you come to the Apple Store to update, there is no update. What’s the problem? I can’t even login to do my assignments. How am I supposed to update when you don’t supply and update button
Developer Response
Thank you for reaching out about your update issue with Infinit-I Workforce. We apologize for the inconvenience you're experiencing. Here are a few steps you can try:
- Ensure you have a stable internet connection
- Try accessing the platform from a different browser or device
If you're still unable to update or log in after trying these steps, please don't hesitate to contact our dedicated support team. They can provide personalized assistance to resolve your issue quickly. For immediate support, please call 903-792-3866 ext 300. Our team is ready to help you get back to your assignments as soon as possible.
We appreciate your patience and are committed to ensuring you have a smooth experience. Sincerely, Infinit-I WorkforceThis app is horrible and a complete waste of time….. constantly crashing
Developer Response
We apologize for the inconvenience. To assist you promptly, please contact our support team at 903-792-3866 x300. Your feedback is invaluable, and we appreciate your patience as we work to improve our training management app.App is very user friendly and easy to use
Developer Response
We're thrilled to hear you find our app user-friendly! If you ever need assistance or have questions, feel free to reach out to our support team at 903-792-3866 x300. We're here to help make your experience even better. 😊📱Not that anything was wrong with the previous version but this one seems to work better/faster and has more features built in. The update is great.
Developer Response
We're thrilled to hear you're enjoying the improvements in the new version! If you ever have questions or need assistance, please don't hesitate to reach out to our support team at 903-792-3866 x300. We're here to help you make the most of our features. 😊🚀Easy to use! Doesn’t take me long to do training! Definitely Recommend
Developer Response
Thank you for your review! We're glad to hear you find our platform easy to use. If you ever need assistance or have questions, don't hesitate to reach out to our support team at 903-792-3866 x300. We're here to help! 😊🚀Easy to use makes training so much faster.
Developer Response
We're thrilled to hear you find our platform user-friendly and that it speeds up your training! If you ever require assistance or have questions, please feel free to reach out to our support team at 903-792-3866 x300. We're here to help you succeed! 😊🚀
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