Terrible App
App is not a banking app but a credit app don’t send your direct deposit here you won’t be able to access your funds and the customer support is trash and no help honestly will be posting the footage soon
Froze card and funds and no way to contact support
My account was working fine until my card and account were frozen with no explanation other than contact support except the message feature in the app no longer works and the phone number says no one is available and I could only email.
Don’t get it
It won’t let me withdraw or send my deposit of the card
False advertisement
I seen this app on TikTok advertising if you open a account with a qualifying direct deposit of $200 or more you go $50 bonus credit to your account. All you have to do is wait 5 days to receive the $50. So I waited 5 days and decided to message customer service. I asked customer service when I would be expecting my $50 bonus like the advertisement stated and nothing happened until day 7 then I was told by a customer service agent named Danny who told me I do get the $50 bonus because I spent the $200 in my account and didn’t leave it in there. No where it was said I had to leave the $200 in my account to receive the $50 credit. I feel like this app is false advertising and these people are just trying to get new members. I suggest you do your research before sign anything with TheTenn bank app. If I could give this app a negative review star I would. Poor customer service as well.
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Response from developer
Thank you for taking the time to share your feedback with us. We’re sorry to hear about the confusion and frustration you’ve experienced regarding the bonus offer. We strive to make all terms as clear as possible, and it sounds like there was some miscommunication in this instance. Please rest assured that a team member has reached out to you directly and is currently taking care of your case. If the bonus is correctly due based on the promotion’s terms, you will absolutely receive it. We appreciate your patience and understanding as we work to resolve this for you.
BEST BANK IVE HAD IN A WHILE
Just got my account and I love it honestly I need this bank to stick around for eternity 🥵🥵🥵
Great App
This is an amazing app. It's easy to use, secure, and fast. Whether I'm sending money to friends or managing my finances, it's very convenient. Highly recommended!
