Deceptive subscription practice
Response from developer
Hi there, this is Nick, President of TeachMe.To. I’m truly sorry to hear about your experience and I completely understand your frustration. Transparency and customer satisfaction are at the heart of what we do, and it’s clear we didn’t meet your expectations this time. Here’s how we’re addressing the concerns you raised: Charges for Unused Lessons - Our subscription model is designed to make scheduling lessons simple and flexible for both students and coaches. Subscriptions auto-renew to help students maintain momentum in their learning. That said, if lessons were never taken, we thoroughly investigate each case to ensure a fair resolution. Cancellation Process- You mentioned difficulties canceling your subscription. The cancellation button in our app should work seamlessly, and I can confirm that your subscription has now been successfully canceled. Support- Our team is dedicated to resolving issues and ensuring a positive experience. I’m sorry if our support fell short of your expectations. Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve, and I hope we can earn back your trust. Best regards, Nick