Don’t bother
Terrible customer service/support. Charged me for a subscription I didn't sign up for and support told me that I “clearly” signed up for a subscription. My receipt doesn’t reflect that and there is no where in the app to see what you actually paid for. This is either terrible UX or deceitful UX. I will be deleting this app as soon as the matter is resolved with my bankDeveloper Response
Hi there, This is Nick, President of TeachMe.To. I'm sorry to hear about the frustrating experience you've had. That’s not the experience we aim to provide, and I completely understand your frustration, especially when it comes to billing and subscription confusion. I can assure you that we are looking into this situation and will make things right. If you haven't already received a cancellation confirmation or refund, please reach out directly at support@teachme.to, and I’ll personally ensure that your request is expedited. In the meantime, I'll follow up with the team to prevent this kind of issue from happening again. We appreciate your feedback, and I hope we’ll have the opportunity to give you a much better experience in the future. Best, Nick O'Brien President, TeachMe.To https://www.linkedin.com/in/nickob3/Terrible app interface and communication from coach and customer support
I scheduled a first lesson with the coach on the app. It took 24+ hours for the coach to respond asking when and where the lesson is. I had to loop in the customer support and thwy always said to update me but they never updated. A few hours before the first lesson, there was not even communication and confirmation from the coach and customwr support.
I ended up requesting to cancel both the subscription and the lessons but I still have not anything from them when I write this review.Developer Response
Hi there, This is Nick, President of TeachMe.To. I'm really sorry to hear about the lack of communication from both the coach and our support team. That’s not the experience we aim to provide, and I completely understand your frustration, especially when it comes to planning and clarity before a first lesson. I can assure you that we are looking into this situation and will make things right. If you haven't already received a cancellation confirmation or refund, please reach out directly at support@teachme.to, and I’ll personally ensure that your request is expedited. In the meantime, I'll follow up with the team to prevent this kind of issue from happening again. We appreciate your feedback, and I hope we’ll have the opportunity to give you a much better experience in the future. Best, Nick O'Brien President, TeachMe.To https://www.linkedin.com/in/nickob3/Don’t use this service
One lesson and I broke my foot June 1st. I asked for a refund and company doesn’t refund without you jumping through hoops. I was asked to send in a doctor’s that I can no longer play pickleball. I wasn’t making an extra visit to doctor w/o reimbursement. They said I needed discharge papers. I sent in discharge paperwork and referral paperwork and still waiting for a refund. DO NOT USE.Developer Response
Hi there, This is Nick, President of TeachMe.To. I’m truly sorry to hear about your injury and the frustration with our refund process. Dealing with an injury is hard enough without having to jump through hoops, and we never want our policies to add more stress during such a time. It sounds like you’ve provided the necessary documents, and I’ll personally ensure this is addressed right away. If you haven’t received your refund yet, please email me at support@teachme.to, and I’ll make sure this gets resolved promptly. We always aim to be fair and understanding, and I apologize if that hasn’t been your experience. I hope we can make this right for you. Best, Nick https://www.linkedin.com/in/nickob3/