Terrible customer service/support. Charged me for a subscription I didn't sign up for and support told me that I “clearly” signed up for a subscription. My receipt doesn’t reflect that and there is no where in the app to see what you actually paid for. This is either terrible UX or deceitful UX. I will be deleting this app as soon as the matter is resolved with my bank
Developer Response
Hi there,
This is Nick, President of TeachMe.To. I'm sorry to hear about the frustrating experience you've had. That’s not the experience we aim to provide, and I completely understand your frustration, especially when it comes to billing and subscription confusion.
I can assure you that we are looking into this situation and will make things right. If you haven't already received a cancellation confirmation or refund, please reach out directly at support@teachme.to, and I’ll personally ensure that your request is expedited. In the meantime, I'll follow up with the team to prevent this kind of issue from happening again.
We appreciate your feedback, and I hope we’ll have the opportunity to give you a much better experience in the future.
Best,
Nick O'Brien
President, TeachMe.To
https://www.linkedin.com/in/nickob3/I scheduled a first lesson with the coach on the app. It took 24+ hours for the coach to respond asking when and where the lesson is. I had to loop in the customer support and thwy always said to update me but they never updated. A few hours before the first lesson, there was not even communication and confirmation from the coach and customwr support.
I ended up requesting to cancel both the subscription and the lessons but I still have not anything from them when I write this review.
Developer Response
Hi there,
This is Nick, President of TeachMe.To. I'm really sorry to hear about the lack of communication from both the coach and our support team. That’s not the experience we aim to provide, and I completely understand your frustration, especially when it comes to planning and clarity before a first lesson.
I can assure you that we are looking into this situation and will make things right. If you haven't already received a cancellation confirmation or refund, please reach out directly at support@teachme.to, and I’ll personally ensure that your request is expedited. In the meantime, I'll follow up with the team to prevent this kind of issue from happening again.
We appreciate your feedback, and I hope we’ll have the opportunity to give you a much better experience in the future.
Best,
Nick O'Brien
President, TeachMe.To
https://www.linkedin.com/in/nickob3/One lesson and I broke my foot June 1st. I asked for a refund and company doesn’t refund without you jumping through hoops. I was asked to send in a doctor’s that I can no longer play pickleball. I wasn’t making an extra visit to doctor w/o reimbursement. They said I needed discharge papers. I sent in discharge paperwork and referral paperwork and still waiting for a refund. DO NOT USE.
Developer Response
Hi there,
This is Nick, President of TeachMe.To. I’m truly sorry to hear about your injury and the frustration with our refund process. Dealing with an injury is hard enough without having to jump through hoops, and we never want our policies to add more stress during such a time.
It sounds like you’ve provided the necessary documents, and I’ll personally ensure this is addressed right away. If you haven’t received your refund yet, please email me at support@teachme.to, and I’ll make sure this gets resolved promptly.
We always aim to be fair and understanding, and I apologize if that hasn’t been your experience. I hope we can make this right for you.
Best,
Nick
https://www.linkedin.com/in/nickob3/Bad UI that doesn’t show if you’re currently subscribed or not, and where/how to cancel said subscription. And they offer no refunds once the tokens renew. Pretty sleezy to not offer refunds for an easily returnable product which is a lesson that hasn’t even happened yet. Which was renewed because your app is under developed. My lessons and teacher were great, the app and its customer service, not so much.
Developer Response
Hi there,
This is Nick, President of TeachMe.To. I really appreciate your candid feedback, and I’m sorry to hear about the frustrating experience with our app’s user interface and cancellation process. It should be clear and easy for you to manage your subscription, and I regret that we fell short in making that happen.
While we do have a subscription cancellation policy outlined, I understand how frustrating it is to have unwanted renewals—especially if the process to cancel wasn’t clear. I’ll be taking your feedback to our development team to ensure improvements are made so this doesn’t happen again.
I’m glad to hear that you enjoyed your lessons and coach! If you haven’t already, please reach out to us at support@teachme.to, and I’ll make sure we take a closer look at your case to find the best solution moving forward.
Thank you for taking the time to share this feedback with us.
Best,
Nick O'Brien
President, TeachMe.To
https://www.linkedin.com/in/nickob3/This is a great app, and the staff are phenomenal. Hannah and Lily were on the back end making sure everything went smoothly from beginning to end, and the instructor Austin has been amazing. He helped me to hone in on some techniques that I’ll be using for years to come!
I was looking to take golf lessons so I searched online for lessons near me and quickly found two possible teachers through their website. I chose one and booked lessons through the app, which allows you to pay, schedule and communicate with the teacher. I am very happy with both the teacher and the app.
This is a great service to set you up with classes and Max was very helpful in facilitating the set up of the lesson. Maya was a great teacher, easy to get in contact with, and we will be setting up more lessons with her in the future!
I didn’t really know where to find Coaching for Pickleball once I realized how much I was going to love playing… And this app really helped connect me with a great coach! Thank you
I have say Hanna has been great always replying to my questions very quickly she needs a raise. lol and instructor robert is awesome. thank you alex farmer
So glad I found this app. I was connected with a great trainer and it is working out very well.
I highly recommend.
Greggles444
Anonymous1.23–
Juli Jean
Dg2374
D.C.C.B
DrMGoldman1129
carlybove
Tru Me 13
My buddys golf
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