The app is great when it comes to being able to self schedule. The only thing that needs work is not having the ability to set a limit on the amount of people that can self schedule themselves for a particular day.
Developer Response
Thank you for the great feedback! We're glad to hear you enjoy the self-scheduling feature. We appreciate your suggestion about limiting the number of self-schedulers for a particular day—this is actually a key objective for the upcoming overhaul of the self-scheduling platform across Smart Square. Your input helps us improve, so thank you for sharing!
JoshDeveloper Response
Thank you for the 4-star review! We totally understand that 'don’t wanna go to work' vibe! While we can’t get you out of work, we’re all ears for ideas on how Smart Square Go can help improve your work/life balance. Let us know how we can make your work life a little easier. We appreciate your support and feedback!
JoshSmart Square has been crashing lately and I constantly have to turn my phone on and off in order for it to come back up.
Developer Response
Hi there! We’re sorry to hear that the app has been crashing and causing frustration. This isn’t the experience we want for our users. Could you please provide details about your device and the app version you’re using? You can send details directly to SmartSquareSupport@amnhealthcare.com. This information will help us identify the issue and work on a fix. Thank you for your patience, and we appreciate your feedback!
JoshLiterally won’t let me sign in and nobody is able to help me
Developer Response
We're extremely sorry for the issue and understand your frustration. Login issues can be extremely tricky, so we appreciate your patience and thank you for your feedback!
In nearly all instances we've troubleshot, problems logging into Smart Square Go have been caused by issues with the hospital organization's Single Sign On (SSO) application and not necessarily Smart Square Go itself. Unfortunately, if and when SSO is involved, we need additional support from the hospital to fix the problem.
It sounds like none of the support contacts you've worked with have been able to resolve this problem, but I wanted to confirm that your hospital's Smart Square administrator was aware of the issue. If you haven't contacted them yet, please do so. If you have, please make sure they've opened a ticket directly with Smart Square support. Together with your system administrator, I'm confident we can partner to get your access back on track.
Thank you again for your feedback and please don't hesitate to contact us directly at SmartSquareSupport@amnhealthcare.com in the future.
Regards,
JoshWhy does the app and website always kick out my password? It won’t accept it and it won’t let me change it on the website. Keeps telling me it’s invalid. You can’t even change it on the app! Very frustrating to say the least. This has happened 3 times now. I have to call a specialist at work and they have to reset it for me. Why is this happening? I’m supposed to enter my requested schedule for an upcoming schedule and I can’t get in again.
Show less
Developer Response
Sorry to hear about the challenges you're experiencing! If this is occurring on both the app and website, it may be an issue with how your organization is providing us your authentication details. Specific authentication protocols vary by hospital system, but as a standard Smart Square does not automatically reset any user passwords. Both our app and our website do enforce certain password policies such as requiring an update every 90 days, but if this was the issue you would be presented with a screen to update it.
If you haven't done so already, please submit this issue to your organization's Smart Square support team so they can research the problem further and, if necessary, forward the issue on to our development team. Together we'll do everything we can to get this issue taken care of permanently for you.
Thanks for sharing your experience and again our apologies for the inconvenience.
Josh I can’t see all my normal tabs. This version only allows me to see basic schedules. I can’t do any adjustments for my team on it.
Developer Response
Hello and thank you for reaching out! Your feedback is incredibly valuable to us. Smart Square Go is designed to streamline the scheduling experience for clinicians who need quick access to essential functions while on the move. It's optimized for viewing schedules, submitting requests, and picking up shifts effortlessly.
However, you're absolutely correct that for some users such as yourself, there are additional tasks (like making schedule adjustments for your team) that are essential to your day-to-day operations but are not currently supported within Smart Square Go. We apologize for any inconvenience this may cause.
Rest assured, all the elevated user functionalities you mentioned are still fully available within the Smart Square web application when accessed from your mobile browser.
As a product team, we're constantly striving to improve our app and enhance the user experience, and your feedback helps us prioritize future updates. If you have any further questions or suggestions, please don't hesitate to reach out. We're here to assist you every step of the way.
Once again, thank you for taking the time to share your thoughts with us. We appreciate your support and feedback!
JoshEver since I have downloaded the app I have stopped receiving notifications via text only email. I have double checked my settings and they are set up the same as previously when I would use the website. This is a problem for me because I almost missed the window to self schedule because I was reliant on the notifications to alert me when the schedule was open. Also, I travel between multiple hospitals and do not know where I am going until updated in the schedule. I turned on notifications for “deployable shift confirmation “ and do not get a notification once my site has been updated. If this could be fixed it would really make my nights go smoother knowing exactly where I’m going when updated in Smart Sqaure.
Show less
Developer Response
Thanks for reaching out and we sincerely apologize for the complication this no doubt brings to your work/life balance. Have you opened a ticket with your Smart Square System Admin for this issue yet? If not, could you please do so and be sure to include the description of your issue, your device version, and the operating system version you are using? Your system admin can help troubleshoot the issue for you and, if unable to find a resolution, can promote it to the Smart Square Support team to continue the quest on your behalf. We understand how important SMS notifications are to you and are committed to doing everything we can to get you back up and running!
Thank you for providing your feedback -- JoshVery difficult to read as the colors are very similar without much contrast.
Developer Response
Thank you for the feedback! I am sorry to hear that you are having difficulty with the app, but I have some good news -- our most recent version included a change to the colors used on the calendar to promote better visibility. We sincerely hope that with the update you'll find it easier to distinguish between color chips. Please download the latest version and see what you think! If you have any further struggles, please let us know directly at SmartSquareSupport@amnhealthcare.com.
Thanks again for your feedback!
Josh Doesn’t save username or pass word. Unable to view full schedule just one day at a time schedule.
Developer Response
Thank you for taking the time to share your feedback with us.
We totally hear you on the inconvenience of not saving usernames and passwords. Please know that to ensure the safety of our users' and their organization's data, we adhere to stringent security standards that prohibit the storage of sensitive login information within the app. We understand that this may require a bit more effort during the login process, but it's crucial for maintaining the security and integrity of your account. We are exploring the incorporation of biometric authentication (like Face ID) in a future update that will hopefully make your login process a bit more streamlined.
Regarding the schedule only showing a single day at a time, this is correct within the app, but you can also access your full schedule by utilizing our calendar sync feature. By syncing the app with your calendar, you'll have a comprehensive view of all your scheduled shifts, making it easier to plan and manage your time effectively.
If you have any further questions or suggestions, please feel free to reach out to us directly at smartsquaresupport@amnhealthcare.com
Thank you for your insight and for being a valued user of our app -
JoshWish I could use Face ID instead of having to always log in. It’s hard to see the tiny dots for the shifts I’m working. Instead of using dots maybe highlight the square to make it easier to see.
Developer Response
Hello and thank you for your valuable feedback and suggestions. While Face ID isn't currently supported, we're definitely exploring this feature for a future update to enhance convenience. Regarding the visibility of shifts, we're sorry to hear that you find it difficult to see the tiny dots. We're certainly open to exploring alternative solutions such as your suggestion, and we'll see what we can come up with to improve visibility and ease of use within the app.
Thanks again for taking the time to share your thoughts with us -
Josh
anais1213
Supper guy
Lei777<3
Ndjdidkhdbsk
klp rn
MH0704
becomejaded
Touhos
Gf fb4$!(:6):&gbn
MW⭐️
