October 2024 review
We used Vay two times recently in Vegas. Both times we actually had a driver deliver the car to us. Eli was the first driver. He was awesome and gave us a brief rundown of how it worked since it was our first time using Vay. The second day we got Kimberly. She was really nice as well. I think that they were busy the two days we rented as it took a little longer for the cars to arrive. The second day it told me it would be less than 20 min and it took close to an hour before we had the car. The app did not give a proper timeframe estimate. I have screenshots of the app showing the time discrepancy if Vay would like it. The car itself was clean except the computer screen had sticky fingerprints so it was kind of gross. Would potentially be nice to have something to clean this in the future. The app worked great to start and pause the ride. We were staying at a hotel on the strip so we struggled to find parking to "return" the vehicle. I called customer support regarding this and was told to just find a free parking. Which It's kind of hard on the strip. Customer support should have suggestions or maybe a list of locations where we can drop off. Another suggestion would be to maybe partner with resorts like MGM and have a dedicated spot to leave the car? We ended up parking the car twice at the Orleans hotel because we knew we could safety park it there as their ground parking is free. The only issue is that this location must have a bad signal and the car couldn't end the ride. We had to call support twice and both times they ended it. The guy the second day tried to get us to randomly find street parking near there but we weren't too sure about the area as we were tourists so he finally agreed to letting us leave it there. All in all great experience I understand this is still new so there will be a learning curve. Can't wait to be in Vegas again and utilize Vay
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