October 2024 review
We used Vay two times recently in Vegas. Both times we actually had a driver deliver the car to us. Eli was the first driver. He was awesome and gave us a brief rundown of how it worked since it was our first time using Vay. The second day we got Kimberly. She was really nice as well. I think that they were busy the two days we rented as it took a little longer for the cars to arrive. The second day it told me it would be less than 20 min and it took close to an hour before we had the car. The app did not give a proper timeframe estimate. I have screenshots of the app showing the time discrepancy if Vay would like it. The car itself was clean except the computer screen had sticky fingerprints so it was kind of gross. Would potentially be nice to have something to clean this in the future. The app worked great to start and pause the ride. We were staying at a hotel on the strip so we struggled to find parking to "return" the vehicle. I called customer support regarding this and was told to just find a free parking. Which It's kind of hard on the strip. Customer support should have suggestions or maybe a list of locations where we can drop off. Another suggestion would be to maybe partner with resorts like MGM and have a dedicated spot to leave the car? We ended up parking the car twice at the Orleans hotel because we knew we could safety park it there as their ground parking is free. The only issue is that this location must have a bad signal and the car couldn't end the ride. We had to call support twice and both times they ended it. The guy the second day tried to get us to randomly find street parking near there but we weren't too sure about the area as we were tourists so he finally agreed to letting us leave it there. All in all great experience I understand this is still new so there will be a learning curve. Can't wait to be in Vegas again and utilize Vay
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I was skeptical of how easy it would be
I have to tell you I’m floored at the smooth process it was to rent a car from vay, they brought the car, went over how to use the app to lock and unlock and stopover, were really professional and IT WAS SO EASY! The other best part is how cheap it was, definitely less than half the price of Uber no kidding. The only con I can share about it right now is that there are very limited drop off and pick up areas so if you don’t live close to one of the purple areas on their app, then you have to travel to a purple area to rent a car, other than that I am really really impressed
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I would leave 0 star if I could
I have never had a more frustrating experience with a company than I’ve had with Vay. This service is an absolute joke. The cars are unreliable, constantly breaking down or not starting at all, and when you need help, good luck getting through to customer service. Antonela, the representative I dealt with, was completely uninterested in actually solving my issue. It’s like they don’t care about their customers at all.
To make matters worse, Vay has slashed their service areas, now only covering high-tourist zones and leaving locals without any options. So much for being a company that serves the community—they’ve made it clear they only care about tourists. They even brag about their $4.9 million in funding, yet they can't fix their app, their fleet of cars, or offer any sort of reliable service. It's honestly embarrassing.
Oh, and let’s not forget that they pay their workers terribly, (confirmed by thier indeed job postings and disgruntled employees that have shared this with me) which probably explains the lack of effort and terrible service. I was stuck in a car that wouldn’t unlock for *eight hours* overnight, and of course, customer service didn’t answer the phone. It was a nightmare.
I’m never using Vay again, and I wouldn’t recommend it to anyone. If you enjoy wasting time, being stuck in a car that won’t unlock, and being ignored by customer service, then sure, give them a try. Otherwise, steer clear.
To make matters worse, Vay has slashed their service areas, now only covering high-tourist zones and leaving locals without any options. So much for being a company that serves the community—they’ve made it clear they only care about tourists. They even brag about their $4.9 million in funding, yet they can't fix their app, their fleet of cars, or offer any sort of reliable service. It's honestly embarrassing.
Oh, and let’s not forget that they pay their workers terribly, (confirmed by thier indeed job postings and disgruntled employees that have shared this with me) which probably explains the lack of effort and terrible service. I was stuck in a car that wouldn’t unlock for *eight hours* overnight, and of course, customer service didn’t answer the phone. It was a nightmare.
I’m never using Vay again, and I wouldn’t recommend it to anyone. If you enjoy wasting time, being stuck in a car that won’t unlock, and being ignored by customer service, then sure, give them a try. Otherwise, steer clear.
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Response from developer
We're truly sorry to hear about your experience and understand how frustrating it must have been. This is not the standard of service we aim to provide. We sincerely apologize for the inconvenience caused. We want to assure you that we are in contact with you directly to address your concerns. We are currently working with the highest priority on fixing the technical issues that we sometimes encounter with locking the vehicle. This fix will be rolled out within the next few weeks. Your feedback is invaluable, and we are committed to ensuring this does not happen again. Safe and happy travels, Your Vay Team
Best service ever!
Vay is a really great service!
The future is now!
I have used the service a few times and the price can’t be beat.
Amazing service!!!
I have used Vay a handful of times and wow how far we have come to be able to have a service like this. Everyone who delivers my car is so friendly and helpful. I hope to see this grow to other states!
Broke guy
This service has given someone like me the opportunity to do the things people with cars can do.. I haven’t owned a car in 13 years and to be able to rent a car for a few hours is wonderful.. can’t wait to see how the business develops…
Vegas baby
Vegas baby
Use it today!!
Love this service 100%!
Easy To Use
Just walk up to the vehicle, unlock using the app, and you’re on your way. Very convenient. App works well to request a rental, activate stopovers and end the rental easily. When using a teledriver to deliver the vehicle to you, the app lets you know where the driver is on their route to you.
Very reliable!!
The service is very straight forward. App was easy to use and the vehicle showed up in no time at all. It’s super useful for when I need to pick up lots of items as I use a motorcycle and it’s hard to get groceris. So Vay makes it easier. I do appreciate the design of this companies vehicles as they don’t look like the clunky auto driving vehicles with tons of cameras and random plastic mounted to the sides and roof. This looks more modern and greatly appreciate the electric factor as I didn’t have to worry about gas.
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