Frustrating experience with this EV charging app for my Tesla in Atlanta. Slow account setup with freezing screens. No Apple Pay, forcing credit card input and raising security concerns. Confusing charging process - couldn't find the 'start' button mentioned in instructions. Failed to initiate charging despite following available steps. Left with no charge gained and wasted time. App needs major improvements in user experience, payment options, and charging instructions. Unlikely to use again.
I charge in public a lot and I happened to be near a location where I wanted to try out this stall and it wouldn’t even let me create an account. Not sure how this business manages to stay afloat. Wouldn’t be surprised if they go bankrupt soon.
They are the only charging stations available at my apartment…and the app won’t work half the time…it either won’t let me select the charger, won’t scan, or when it does it keeps telling me to plug in to start charging…meanwhile I’ve been plugged in. So then it cancels the session on me. I’m so glad I bought an electric car that I can’t charge because of Envirospark.
Terrible sign up Takes way too long. . When competitors have easy Apple/google sign up options.
They Advertised Apple Pay then doesn’t show that option,instead forced me to manually input credit card instead.
Clunky user experience, my child has made better apps.
Oh and their charges are ridiculous expensive compared to other much faster chargers and honestly if the app experience was quick and easy I would be fine with it .
Sadly where these chargers are located there is no other option so we are forced to use them.
The app was super easy to set up and looks awesome. Love the color scheme as it blends with my dark mode all day vibe 😎. Wonderful experience, will be recommending to folks far and wide!
About as easy as it gets when it comes to charging. No nonsense app and intuitive user interface.
Works well for weekly charging. I’m happy!
So in the past I was able to charge my car with $20 now it’s $50 for some string reason and the app took $50 because I had chosen the wrong port
Developer Response
Hi - The $50 charge is a hold to ensure your payment method has enough balance to complete a charging session and potential overstay fees, if a property has those. The difference between the hold and your actual cost gets returned to you, typically within 3-5 days. So if your charging session costs $20, you would receive $30 back. If I understand correctly that you were actually charged a second $50 hold, rest assured that full amount will also be returned to you in 3-5 days.
Unfortunately, we had to implement this holding practice recently because some bad actors were abusing our trust and using cards with low balances in order to start a session and get a bunch of free charging.
For this reason, payment holds have long been common practice at gas stations and hotels.
It really stinks to have to make decisions based on the behavior of bad actors which makes the experience worse for good people like you, but we have to do it to crack down on fraudulent scams before they become widespread.
FYI, we will be reducing the amount of the hold going forward. If there's anything else we can do for you, please feel free to reach out to support@envirosparkenergy.com.
Thanks,
JamesCharger is awful, app is bad, no apple or google pay, no way to use without the app. Trash. Go away.
From the moment I began using Envirospark's EV charging services at my apartment complex, the convenience and reliability of their system impressed me. Transitioning from charging an electric vehicle (EV) at a standalone home to relying on an apartment complex's charging infrastructure can be daunting. However, my experience has been nothing short of excellent, thanks to Envirospark.
Customer Support Excellence: On the rare occasions I encountered transaction issues, the response from Envirospark's customer support team was prompt and efficient. Their swift action to address and resolve my concerns not only minimized inconvenience but also demonstrated a commendable level of commitment to customer satisfaction. It's clear that Envirospark values its users and prioritizes a seamless service experience.
Ease of Use: One of the standout features of Envirospark's service is its user-friendly approach to EV charging. The process to start charging is straightforward, and the availability of chargers has been consistent, ensuring that I can charge my vehicle whenever needed. This ease of use is a significant factor in my overall positive experience.
Future Prospects: Based on my experiences, I am optimistic about Envirospark's future in the EV charging industry. Their dedication to maintaining a high standard of service and support suggests they are well-positioned for growth and continued success.
Long-Term Commitment: As long as I own an EV and reside in a setting that necessitates external charging solutions, I intend to remain a subscriber to Envirospark's services. Their reliability, coupled with exceptional customer service, makes them an indispensable part of my EV ownership experience.
Developer Response
Thank you so much for the kind words! Looking forward to continuing to serve you!
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