Leave a Review Rock ID
Couldn’t find a rock it could identify
Tried several samples in raw, cracked, and polished form and all identifications were wildly off. E.g. an open and clear piece of gneiss with pink, black and quartz clearly exposed was identified as a piece of ceramic tile - literally a piece of white ceramic tile.
The similarly named Rock Identifier has about a 70% success rate for me.Show lessbixo do coco
Developer Response
Hello! We always strive to provide the best possible service to our users. As for the misidentification of the rocks, we will look into this issue and work to improve our algorithm. We would appreciate more details on the rocks that were misidentified and we kindly ask you to contact our support team at support@aiby.com.Will charge you no matter what
Used the free 3 day trial. Cancelled the subscription same day. They continued to charge me for weeks after that.Abcdefghigh93
Developer Response
Hello! Thank you for taking the time to leave us a review. Our app clearly displays all subscription-related information when offering subscriptions. Our customers are advised about subscription conditions beforehand with full transparency. If you canceled the subscription at least 24 hours before the end of the current period, then your account should not have been charged for renewal. Kindly note that only active subscriptions can be automatically renewed. Please contact our customer support at support@aiby.com so that we could look into the matter. Our support team will be able to assist you better.Not Accurate at all
Tried it on several rocks and it wasn’t even closedross25
Developer Response
Hello! We always strive to provide the best possible service to our users. As for the misidentification of the rocks, we will look into this issue and work to improve our algorithm. We would appreciate more details on the rocks that were misidentified and we kindly ask you to contact our support team at support@aiby.com.Not good for gems
The integrated camera in this app is horrible, takes a very out of focus picture for small gems which make them impossible to identify. Might be ok for larger rocks, but not gemstones.Notasoccermom68
Developer Response
Hello! We appreciate you taking the time to write a review for us. Please get in touch with us at support@aiby.com so that we can investigate and find a solution to this problem. Your needs will be better met by our support team.Pas fiable
Pas une fois l’identification était correctGigic2
Developer Response
Merci pour votre retour. Nous sommes désolés d'apprendre que vous avez rencontré des problèmes avec l'identification. Pourriez-vous nous fournir plus de détails à support@aiby.com afin que nous puissions améliorer votre expérience ?Not working or operator error?
Keep taking clear shots of a turquoise ring however I just keep getting a message that says to place an object inside the box, which I clearly did and nothing happensMizDizzle
Developer Response
Hello! We appreciate you taking the time to write a review for us. Please get in touch with us at support@aiby.com so that we can investigate and find a solution to this problem. Your needs will be better met by our support team.Horrible
This app, identified my diamond as every other rock other than a diamond. Absolutely horribleAngieleigh77
Developer Response
Hello! We always strive to provide the best possible service to our users. As for the misidentification of the rock, we will look into this issue and work to improve our algorithm. We would appreciate more details on the rocks that were misidentified and we kindly ask you to contact our support team at support@aiby.com.Multiple scans, all wrong
I’m using this for identifying rocks to polish. Every time I scan a rock it gives me a bizarrely wrong response (eg. Says a dark, igneous rock is quartz). Not reliable and not useful. ChatGPT would probably do a better job.DrakeDevo
Developer Response
Hello! We always strive to provide the best possible service to our users. As for the misidentification of the rocks, we will look into this issue and work to improve our algorithm. We would appreciate more details on the rocks that were misidentified and we kindly ask you to contact our support team at support@aiby.com.App not so good
Some rocks are identified incorrectly. Larimar, for instant, is not in the list. Other rocks, which I know what the stones are, get identified as something else.
Rip-offGdevoid
Developer Response
Hello! We always strive to provide the best possible service to our users. As for the misidentification of the rocks, we will look into this issue and work to improve our algorithm. We would appreciate more details on the rocks that were misidentified and we kindly ask you to contact our support team at support@aiby.com.Inaccurate Results!!!!’.
I’m a rock hound and took great photos of basic specimens I have like amethyst, fluorite and several others and except for citrine every result was wrong. I want my money back!!!!DDDST
Developer Response
Hello! We apologize for the inconvenience. Please contact us at support@aiby.com, so we can investigate the issue and provide you with the accurate information on how to request a refund for your in-app purchase.
