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Purchased trial fail.
So I decided to give it a try for a week. Good price. But the thing you guys forgot to say is that, yes, you can buy to us of this app for a week or a month or even a year but when it’s time for you to see the video, you guys charge extra money. Like $9.00. To release the video. It seems wrong and hard to understand since one payed already.
Thanks, but I will delete it.Show lessSrenan7900
Developer Response
Hey Srenan7900, we're really sorry to hear about the frustration with the trial and additional charges. 😟 We definitely want to get this sorted out for you. Please shoot us an email at support@koiapps.co with the details and we'll make sure this issue is addressed in our next update. Thanks for your patience!You pay for the service and it doesn’t work
Hello, I started using this app and I liked it until I started paying for the tokens! After I bought 50 tokens then use that I decided to buy the infinite/5000 tokens for $100, and I even subscribe to the $40 a year. After doing all of that! it’s like the account/app I’m using doesn’t even register that I bought a tokens or have a subscription. So you’re telling me that this app/developer company just took $160 from me and I cannot use the app? I’m very very mad and I’m going to dispute it on my card unless I get an answer back from support that I emailed today or someone responded to this review.Show lessmario tamer
Developer Response
Hey Mario, we're truly sorry to hear about the trouble you're experiencing with the tokens and subscription. This is definitely not the experience we want you to have. Please send us the details at support@koiapps.co, and we'll dive into this issue right away. Expect improvements in our next update. Thanks for reaching out! 🛠️✉️Disappointed
Pay for the video separately when you actually have subscription… What kind of joke is this? How is it possible that they only steal money this way? What a disappointment with this application. Don't subscribe because it's of no use to you… And the truth is, I only gave them one star, because there is no way to give less.Show lessThisgameispiceofshit
Developer Response
Hey there, I'm really sorry to hear about your frustration with the payment model. 😟 We definitely don't want you to feel like your money isn't well spent. Could you please shoot us an email at support@koiapps.co with the details? We'll look into this issue and aim to make it right in our next update. Thanks for bringing this to our attention!