Leave a Review Bally Casino Rhode Island
Worse than the actual casino
This app is just a way for the casino to bring in even more money they don’t need… better off winning in the actual casino these slots rarely hit. I have better luck with Chumba casino and high5casino than I ever have with this appJwhite22890
Developer Response
Thanks for using our app. We appreciate your feedback and regret you’ve been unlucky recently. Our games are Rhode Island Division of Lottery regulated and randomly generated for fairness, sadly this means at times there will be periods of bad luck, but since it’s random your luck can change. Please contact our 24 hour Customer Service live chat for more help and information.Glitch issues seems shady
Not sure what’s the issue but on certain spins it keeps going around and around then stops and noticed same spins over and over, I get it it’s a online casino but at least payout what you deposit a few times my last seven deposits I lost. But when it was first released I won but now it seems like it’s set on some kind of system your going to lose either way no bonus spins etc… but save your money Rhode Islanders and go you definitely win more at Mohegan and Foxwoods!!Show lessJayinri
Developer Response
Thank you for using our app. We truly appreciate your feedback and are sorry to hear you’ve been unlucky recently, as we understand how frustrating that can be. All our games are regulated by the Rhode Island Division of the Lottery and use random generation to ensure fairness, which can sometimes lead to streaks of bad luck. However, your luck can change at any time. We're committed to providing an enjoyable iGaming experience, so if you'd like us to investigate a particular game or spins, please reach out to our 24/7 customer service live chat with more information about your account. We’re here to help!Avoid!!
I frequent Bally’s Twin River Lincoln Casino on vacation and thought id give the app a try. Ive been waiting for costumer support for over and hour and arguing with then about identification. They asked for 7 or 8 forms of ID. I am able to provide all but one because I am on vacation. They wont work with me or explain to me why I need to provide all this identification. I havent even placed a bet yet. Unless you want to jump through hoops to play and still not be able to… Avoid this app.Show lessSken2019
Developer Response
Thank you for your feedback and support. We’re sorry to hear about the issues with verification. As part of KYC (Know Your Customer) regulations, additional documentation may be required to protect your account. We’re currently experiencing longer-than-normal wait times for our 24/7 live chat, so contacting us midday or late evening may result in quicker assistance. For answers to common questions, please visit our Help Center at: https://help.play.ballybet.com/hc/en-us. We appreciate your patience and are here to help resolve this as soon as possible.