MBTA Go User Reviews

MBTA Go — Official
MBTA Go — Official
Massachusetts Bay Transportation Authority

Reviews Summary

Top reviews

I wish we could pay through the app, it's 2024 wake up

I wish we could either pay or buy an online Charlie card, it's annoying to have a Charlie card going onto a bus that doesn't have a machine that creates them.

Reliable

The most important aspect for me about this app is its reliability in terms of the information it provides. The real-time information feels (just my observation) more accurate than any other services I’ve used. I hope this create a momentum that the MBTA make consistent improvements in connecting the public transit data (and make them more available in the physical vehicle) to this app
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Very helpful for Boston transit!

As the MBTA creaks back to life, I love seeing a project like this: quick, easy visualization of what transit is available nearby and how long head times are for the next train or bus. If they somehow integrated with BlueBikes, too, it would be completely one-stop, but as it stands a great addition for Boston residents and visitors.
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So Helpful

I’ve been using the app for the past week and it has been incredibly useful. I love being able to know when my train will arrive and track where it is. I’ve been wishing for an app like this forever.

Finally!

Finally I am able to know where my bus is, I love this reliable real life tracker, seeing transit stops on a live map is also a cool feature for trip planning

Great start to the basic MBTA needs

Still has a lot of work to do to catch up to Transit and other apps, but if you just want your favorite stop’s next bus/train, or want to compare different transit options, it is pretty solid.

Some stuff it is missing: directions, trips very far in future (next day).

Now that Transit went to their Freemium model and nerfed several great features, this makes up for some of what is lost. For example, being able to move around the map and see time of arrival for multiple stops.
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Awesome!!!

So easy to use. Great job!!!

it’s 2024 people wake up

why can’t we buy tickets online. I’m sick of bus drivers being mean to me because I’m a young working individual that likes to not carry cash. this is a step in the right direction but feels like a farce of an app. travel and take time to use the New Jersey and New York transit. I would never ever have any of the problems commuting there I do here. Boston keeps its people stupid and depressed. I wish you all well.
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One more thing

Please add trip planner into the app. Great app otherwise!

First MBTA app review!

I was so excited to see that the MBTA finally has an app - I’ve been waiting for this! Haven’t used it that much yet, but the interface seems nice so far. I love that you can see all your closest transit options and times clearly when you open the app.

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