Frustrations with this app…
Response from developer
Hello dear customer, we are thrilled that our app has made your pumping routine more convenient! Concerning the issue you raised, our app is designed to notify you when the milk reaches its capacity to prevent any leakage and safeguard your precious milk. Additionally, if the pumping session exceeds 30 minutes, the app will only send a single notification, so there's no need to be concerned. By the way, we recommend checking if the milk container is full. If it is, kindly empty it before continuing to use the pumps. Best regards from Momcozy Support Team
Not connecting both
Response from developer
Hello dear customer, to better solve your problem, please kindly send a video showing the issue to support@momcozy.com. Our support team will check your issue and offer a solution for you. Please believe that we will try our best to help. Thank you for your understanding. Best regards from Momcozy Support Team
Easy to use and convenient!
Versatile
So far so good except…
One of two complajnts I have so far is the app records my date and time of pumping in the statistics page wrong on the graph. It’s correct in the time log underneath, but wrong on the graph itself. It shows the next day and two hours later than when I’m actually pumping. This doesn’t affect the usability of the app, but it is annoying since I’m an obsessive tracker.
My other complaint is that the pumping starts on whatever setting you had it on last instead of at level 1. So if I end my session at level 10, it starts up again at level 10 and that can be painful. It would be nice if each session started at level 1 so I didn’t have to remember to turn it down every time I ended a session.
As a side note, it would be nice if the app allowed you to record or recorded along side the milliliters how much you’re pumping in US ounces. Not necessary to use the app or even a complaint, it would just be nice.
Response from developer
Hello dear customer, thank you for your support for our product. For the issue of the wrong time shown in the graph, our IT team has located the reason and is focusing on improving it. At present, our app has a default gear memory function, which can save mothers time in resetting the gear to a certain extent. Also, we are glad to inform you that in the next version of the app, you can track the milk in ounces. Thank you again for your understanding. Best regards from Momcozy Support Team
Know your apps!
NOT FOR SOUND MACHINE
Response from developer
Hello dear customer, our app has just launched and only supports Momcozy M9 pumps for connection. If you own a Momcozy white sound machine, you can easily connect it by downloading the Tuya app. Our dedicated team is diligently working on consolidating all electronic equipment into one convenient app - Momcozy. This initiative aims to provide you with a better and more seamless service experience. We kindly ask for your patience during this process. Be assured that we will keep you informed through the app as soon as it supports more products. Best regards from Momcozy Support Team
Connectivity does not work
Response from developer
Hello dear customer, great news! Our app has just launched and only supports Momcozy M9 pumps for connection. Your feedback is valuable to us, and we will gladly forward it to our IT team to improve the app. Rest assured, we will keep you updated through the app once it supports more products. Thank you for your understanding and support. Best regards from Momcozy Support Team
Doesn’t work
Response from developer
Hello dear customer, during the test period for the app, since the guest model has not been opened, there will be an issue that you cannot register and use after downloading the app. Now our app has been launched, if you have the M9 pump, you can easily download the app and register an account to use it. Thank you for your understanding and support. Best regards from Momcozy Support Team
Won’t connect
Response from developer
Hello dear customer, great news! Our app has just launched and only supports Momcozy M9 pumps for connection. Your feedback is valuable to us, and we will gladly forward it to our IT team to improve the app. Rest assured, we will keep you updated through the app once it supports more products. Thank you for your understanding and support. Best regards from Momcozy Support Team
